Cody Edwards
San Antonio,TX
Summary
Customer-focused marketing professional with practical experience across sales, customer service, and business operations. Demonstrated capability in recognizing customer needs, maintaining strong relationships, and increasing sales performance. Leadership and communication strengths developed through UPS Store Sales Associate and Enterprise Management Trainee internship.
Overview
4
4
years of professional experience
Work History
MAILROOM ASSOCIATE
Southern Arkansas University
Magnolia, AR
08.2025 - Current
- Processed incoming and outgoing mail for Southern Arkansas University to support operational communication.
- Sorted incoming mail to facilitate timely distribution across departments.
- Delivered interoffice mail between departments in a timely manner.
- Maintained compliance with university policies for handling confidential information to protect sensitive data.
SALES ASSOCIATE
The UPS Store
San Antonio, TX
06.2022 - Current
- Delivered exceptional customer service by greeting customers, assisting with purchases, and promptly resolving issues to enhance customer experience.
- Advised customers on product selection, fostering satisfaction and nurturing lasting relationships.
- Operated POS systems and maintained clean, organized a clean, organized work environment to support efficient transactions.
Management Trainee Intern
Enterprise Mobility
San Antonio, TX
05.2026 - 08.2026
- Facilitated problem-solving discussions that enhanced workflow efficiency.
- Contributed to development and execution of customer service strategies that increased satisfaction levels.
- Demonstrated strong multitasking abilities to maintain operational efficiency. while showing strong organization.
- Learned management techniques by closely observing senior leaders in action. to learn organizational expectations and management techniques.
Education
BACHELOR OF ARTS (B.A.) - MARKETING
Southern Arkansas University
Magnolia, AR12-2026
ASSOCIATE IN ARTS (A.A.) - General Studies
Midland College
Midland, TX06-2024
Skills
- Customer service
- Task management
- Operational efficiency
- Time management
- Task prioritization
- Problem-solving
- Teamwork and collaboration
- Relationship building
- Communication skills
Collegiate Athletics
- NCAA Division II SAU Baseball Team - Pitcher
- Voted as a Team Captain by teammates
- August 2024-May 2026
- Received baseball scholarship to Southern Arkansas University
- Devote an average of 25 hours per week to training, conditioning, practices, travel and games
- NJCAA Division I Midland Baseball Team - Pitcher
- August 2022- May 2024
- Received baseball scholarship to Midland College
- Devoted an average of 30 hours per week to training, conditioning, practices, travel and games
Timeline
Management Trainee Intern
Enterprise Mobility
05.2026 - 08.2026
MAILROOM ASSOCIATE
Southern Arkansas University
08.2025 - Current
SALES ASSOCIATE
The UPS Store
06.2022 - Current
BACHELOR OF ARTS (B.A.) - MARKETING
Southern Arkansas University
ASSOCIATE IN ARTS (A.A.) - General Studies
Midland College