Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Geeta Mohan

New York

Summary

Dynamic professional with a proven track record at Flagstar Bank, excelling in customer service and problem resolution. Enhanced mail delivery efficiency by implementing a new mail code system, reducing filing errors significantly. Skilled in coordination and team development, fostering collaboration across departments to improve operational effectiveness.

Professional with strong background in mail and package handling, prepared for this role. Skilled in sorting, distributing, and managing correspondence with focus on efficiency and accuracy. Known for excellent organizational skills, adaptability to changing tasks, and collaborative approach that ensures smooth operations. Dependable team member driven to achieve results and streamline processes.

Mailroom professional with proven track record in efficient mail handling and distribution. Known for enhancing operational workflows and ensuring accurate delivery. Highly collaborative and adaptable to changing priorities, with strong organizational and problem-solving abilities.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

27
27
years of professional experience
1
1
Language

Work History

Mailroom Associate

Flagstar Bank
1400 Broadway New York 10016
03.2020 - Current
  • Coordinated daily sorting and distribution of incoming and outgoing mail for efficient operations.
  • Managed inventory of postal supplies, ensuring availability for seamless mail processing.
  • Operated various mailing equipment, including postage meters and folding machines, to expedite tasks.
  • Monitored service levels and addressed issues to maintain high standards of mail delivery.
  • Facilitated interdepartmental collaboration by coordinating bulk mailing projects for various departments in a timely manner.
  • Suggested new mail code system to reduce filing errors [Number]% and increase timely delivery.
  • Collaborated with departments to facilitate timely communication through effective mail management strategies.
  • Provided excellent customer service when addressing questions or concerns from employees regarding mail delivery issues.
  • Loaded and unloaded packages to prepare for outbound and inbound distribution.
  • Demonstrated great customer service by answering employee questions regarding mailings and rates.
  • Enhanced customer satisfaction with timely and accurate handling of inbound packages and registered mail.

Manager's Assistant

Durst Organization
1155 6ave
02.2000 - 10.2018
  • Coordinated scheduling and logistics for executive meetings, enhancing operational efficiency.
  • Managed correspondence and communication flow between departments, ensuring timely information sharing.
  • Developed and maintained comprehensive filing systems for documents, improving access to critical information.
  • Assisted in budget preparation and expense tracking, promoting financial accuracy and accountability.
  • Led training sessions for new staff on office protocols, fostering a knowledgeable team environment.
  • Improved customer satisfaction ratings, addressing client concerns promptly and professionally.

Education

High School Diploma -

Martin Van Buren High
230-17 Hillside Ave Queen Ny 11427
06-2018

Skills

  • Customer service
  • Active listening
  • Problem resolution
  • Customer relations
  • Complaint handling
  • Payment processing
  • Complaint resolution
  • Client relations
  • Customer satisfaction measurement
  • Call management
  • Paperwork processing
  • Appointment scheduling
  • Team development
  • Documentation
  • Microsoft PowerPoint
  • Customer relationship management (CRM)
  • Staff training
  • Technical support
  • Live chat support
  • Customer education
  • Coordination
  • Account management
  • Stock management
  • Information security
  • Business development
  • Report preparation

Languages

English

Timeline

Mailroom Associate

Flagstar Bank
03.2020 - Current

Manager's Assistant

Durst Organization
02.2000 - 10.2018

High School Diploma -

Martin Van Buren High
Geeta Mohan