Cody Emond
Casper
Summary
Management professional with experience in staff training and development, providing guidance on procedures and policies to enhance team performance. Successfully resolved customer complaints while ensuring adherence to service standards, contributing to a positive customer experience. Developed strategies that improved customer engagement, leading to increased membership sign-ups and retention rates. Led promotional events that boosted sales performance and foot traffic, while analyzing sales data to inform inventory management decisions.
Overview
3
3
years of professional experience
2013
2013
years of post-secondary education
Work History
Assistant General Manager
Qdoba
Casper
10.2025 - Current
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Ensured that customer service standards were met or exceeded at all times.
Sales Manager
OSL Retail Services
Casper
04.2024 - 10.2025
- Developed and implemented strategies to enhance customer engagement, significantly increasing membership sign-ups and retention rates.
- Led a team in executing promotional events, resulting in improved sales performance and increased foot traffic in-store.
- Analyzed sales data to identify trends and opportunities, guiding decisions that optimized inventory management and product placement.
Manager
Cricket Wireless
Casper
09.2022 - 04.2024
- Led daily operations by managing team performance and ensuring adherence to company policies and objectives.
- Developed and implemented training programs that enhanced staff productivity and improved customer service processes.
- Analyzed sales data to identify trends and opportunities, driving strategic initiatives to boost revenue.
Education
North Atlantic Regional High School
Yakima, WASkills
- Team leadership
- Staff training
- Customer service
- Complaint resolution
- Inventory management
- Promotional events
- Membership retention
Timeline
Assistant General Manager
Qdoba
10.2025 - Current
Sales Manager
OSL Retail Services
04.2024 - 10.2025
Manager
Cricket Wireless
09.2022 - 04.2024
North Atlantic Regional High School