Cody Flood
Perry,GA
Summary
Dynamic telecommunications professional with extensive experience at C&D Communications LLC, excelling in project management and network troubleshooting. Proven track record in enhancing operational efficiency and cultivating client relationships. Skilled in fiber optic installation and dedicated to delivering exceptional customer service while overseeing complex technical operations.
Overview
19
19
years of professional experience
Work History
General Manager
C&D Communications LLC.
Perry, US
12.2018 - Current
- Managed all aspects of fiber optic and cable network installation and maintenance. contractors and fiber splicing.
- Led technician teams, ensuring safety compliance and operational readiness through effective scheduling and training.
- Resolved complex network issues using advanced OTDR and power meter testing techniques.
- Built strong client relationships by providing dedicated service and prompt support.
- Oversaw worker performance to enhance productivity and optimize operational efficiency.
- Oversaw business operations, focusing on staff recruitment and training.
- Maintained detailed project logs and tracked inventory efficiently.
Field Service Technician/ Fiber To The Home Technician
Cox Communications Inc
Macon, US
09.2017 - 12.2018
- Installations, troubleshooting, and maintaining all fiber optic systems in businesses, homes, schools, and other organizations to ensure that they are working properly.
- Identified and resolved issues preventing optimal performance of fiber optic systems, enhancing overall functionality.
- Conducted regular inspections to locate and repair defects in fiber optic systems, maintaining reliable service.
- Created sensors and inspected fiber optic systems to identify and eliminate defects.
- Measuring the signal strength of television, telephone and internet connections to ensure that there is adequate performance.
- Performing premises cabling and running fiber optic cables underground and underwater.
- Constructing a proper slice case as well as preparing and maintaining records, diagrams and schematics relating to the splice case.
Installation And Service Technician
Directv/AT&T
Macon, US
05.2010 - 09.2017
- Diagnosed and resolved complex integrated customer issues, supporting successful implementation and maintenance of voice, data, VoIP, and CTI applications.
- Configured internet connections and set up routers and wireless access, enhancing device connectivity for customers.
- Troubleshot and diagnosed issues to identify effective repair procedures, ensuring timely resolution.
- Installed cables in access holes, attics, and floor spaces to ensure proper connectivity.
- Planned layouts and ran cable into buildings and through walls, attics and crawl spaces.
- Set up and programmed devices and educated customers on use.
- Maintained an efficient daily schedule of customer appointments.
- Met deadlines for production work orders.
Signal Support Systems Specialist (25U)
United States Army Reserve
Macon, US
09.2007 - 08.2010
- Supervised battlefield signal support systems and terminal devices, ensuring operational readiness.
- Executed troubleshooting for signal support services, resolving issues with radio, wire, and battlefield automated systems.
- Delivered maintenance and technical assistance to commanders and staff, enhancing the effectiveness of signal support systems.
- Applied diagnostics and testing tools to systems, quickly identifying issues and implementing complete resolutions.
- Performed regular maintenance and testing to service and optimize complex computer systems, applications and environments.
- Utilized technical equipment to monitor network status in operational environments.
- Updated hardware and software platforms by implementing automation and efficiency improvements.
- Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
Education
GED -
Middle Georgia Technical College
Warner Robins, GASome College (No Degree) - Electrical, Electronics and Communications Engineering
Signal School
Fort GordonSkills
- Project management
- Management and training
- Technical operations management
- Telecommunications management
- Network installation
- Network troubleshooting
- Quality assurance
- Inventory management
- Subcontractor oversight
- Contract management
- Problem solving
- Customer service excellence
- Field support
Personal Information
Work Permit: Authorized to work in the US for any employer
Military Service
United States Army, E-4
Timeline
General Manager
C&D Communications LLC.
12.2018 - Current
Field Service Technician/ Fiber To The Home Technician
Cox Communications Inc
09.2017 - 12.2018
Installation And Service Technician
Directv/AT&T
05.2010 - 09.2017
Signal Support Systems Specialist (25U)
United States Army Reserve
09.2007 - 08.2010
GED -
Middle Georgia Technical College
Some College (No Degree) - Electrical, Electronics and Communications Engineering
Signal School