Cody Gonzales-Hermosillo
Beeville,TX
Summary
Dedicated administrative and admissions professional currently pursuing an Associate of Applied Science degree and a professional diploma, with an expected completion in May 2026. Brings over six years of experience in administrative support and client service roles. Highly motivated, detail-oriented, and committed to organizational excellence, continuous learning, and providing dependable support in fast-paced professional environments.
Overview
9
9
years of professional experience
Work History
Senior Personal Banker
First Convenience Bank
01.2023 - Current
- Build and maintain customer relationships
- Open new consumer and business accounts
- Identify sales opportunities and cross-sell banking products
- Conduct financial needs assessments
- Meet or exceed sales and new account goals
- Ensure compliance with banking regulations and policies
- Resolve complex customer issues
- Support and mentor junior banking staff
Campus Admissions Representative
Universal Technical Institute
08.2021 - 01.2023
- Recruit and advise prospective students on UTI programs and career pathways
- Conduct campus tours and admissions presentations
- Guide students through the application and enrollment process
- Evaluate admissions eligibility and required documentation
- Meet enrollment and outreach goals
- Maintain accurate student records in admissions systems
- Communicate with students via phone, email, and in-person meetings
- Collaborate with financial aid and academic departments
- Represent the school at career fairs and community events
Campus Admissions Representative
Vista College
02.2021 - 08.2021
- Guided prospective students through the enrollment process, providing detailed program information and assisting them in selecting courses aligned with their goals.
- Conducted phone and virtual interviews to evaluate applicant interest and readiness, ensuring a personalized and professional experience for each candidate.
- Managed and followed up on a high volume of leads daily using CRM systems to maintain accurate records and improve conversion rates.
- Collaborated with academic advisors and financial aid teams to streamline student onboarding and resolve applicant inquiries efficiently.
- Recognized twice as Top Admissions Representative within six months for consistently exceeding enrollment and retention goals.
Admissions Assistant
Independence University
02.2020 - 02.2021
- Qualified leads via phone and CRM
- Worked in Five9 and Salesforce
- Part of Alpha Team for motivation
- Overcoming Objections to assist in enrollment process
- Develop prospect interest in different program offerings
Supervisor/Manager
Stenocall
06.2017 - 01.2020
- Oversee daily operations of the call center team
- Monitor call quality and ensure service standards are met
- Train, coach, and evaluate staff performance
- Assist with scheduling and workforce management
- Handle escalated customer service issues and complex calls
- Ensure compliance with company policies and procedures
- Track performance metrics and report results to management
- Provide feedback to improve processes and team performance
- Support employee development and maintain team morale
Education
Emergency Medical Services - Emergency Medicine
Central Texas College
Killeen, TX01.2020
Associate of Science - Paralegal Studies
Bryant & Stratton College
NY12-2026
Ceritifcation - Legal Studies
Bryant & Stratton College
NY05-2026
GED -
South Plains Academy
Lubbock, TX01-2020
Certification - Higher Education Representative Training
Texas Higher Education
Texas08-2020
Skills
- Administrative & Technical: Microsoft Office Suite, Google Docs, Salesforce, Five9, Calendar Management, CRM Data Entry, Report Creation
- Professional Strengths: Customer Service, Time Management, Confidentiality, Multitasking, Communication, Organizational Support, Problem Solving
Timeline
Senior Personal Banker
First Convenience Bank
01.2023 - Current
Campus Admissions Representative
Universal Technical Institute
08.2021 - 01.2023
Campus Admissions Representative
Vista College
02.2021 - 08.2021
Admissions Assistant
Independence University
02.2020 - 02.2021
Supervisor/Manager
Stenocall
06.2017 - 01.2020
Emergency Medical Services - Emergency Medicine
Central Texas College
Associate of Science - Paralegal Studies
Bryant & Stratton College
Ceritifcation - Legal Studies
Bryant & Stratton College
GED -
South Plains Academy
Certification - Higher Education Representative Training
Texas Higher Education