Cody Gross
Delaware,OH
Summary
Dependable and focused with a high level of emergency management customer service for a variety of institutions. Proficient at multitasking and prioritizing in high pressure work environments. Able to maintain a calm and assuring demeanor while speaking with general public and emergency personnel.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Front Office Agent
Discover Financial Solutions
New Albany, OH
10.2023 - Current
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Developed effective working relationships with team members across multiple departments.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Answered incoming calls from customers and provided assistance with product inquiries, transaction questions, and other banking customer service related issues.
Merchandise and Inventory Leader
Petsmart
Columbus , OH
12.2022 - Current
- Maintained accurate inventory levels through regular cycle counts and physical inventories.
- Monitored stock levels and identified discrepancies between physical and computerized records.
- Ensured all items were properly labeled with barcodes or other tracking methods.
- Organized storage areas by implementing efficient space utilization techniques.
Emergency Room Technician
Grady Memorial Hospital
Delaware, OH
02.2002 - 01.2019
- Maintained supplies in the Emergency Room including stocking shelves and disposing of outdated or expired items.
- Monitored patient conditions and communicated changes to nursing staff and physicians.
- Provided emotional support to patient family members during a crisis situations and at end-of-life stages of care.
- Safely transferred patients to wheelchair or stretchers for transportation to other departments.
Emergency Medical Technician
Village Of Mechanicsburg
Mechanicsburg, OH
06.2004 - 07.2007
- Transported patients to hospitals or other healthcare facilities through ambulatory transportation.
- Responded quickly to emergency calls, assessed situations, and provided appropriate treatments for illnesses and/or injuries.
- Maintained patient vital signs, including blood pressure, respiration rate, pulse rate, oxygen saturation and pain levels.
- Communicated effectively with physicians and hospital personnel regarding patient's condition during transport process.
Assembly Line Worker
Honda Manufacturing
East Liberty, OH
03.2021 - 11.2022
Personal Banker II
Fifth Third Bank
Worthington, Ohio
02.2020 - 03.2021
Manager
Dollar General
Hilliard, OH
01.2019 - 02.2020
Education
Some College (No Degree) - Emergency Medical Technology
Columbus State Community College
Columbus, OHSkills
- Automated Telephone Systems
- Problem-Solving Skills
- Active Listening Skills
- Patient Care
- Patient Relations
- Medical Terminology
- Effective Communication
- Decision-Making
- Exceptional Customer Service
- Reporting And Documentation
- Pre-Hospital Care
- Training And Mentoring
Certification
- EMT Basic Certification from 2004 to 2023
Timeline
Front Office Agent
Discover Financial Solutions
10.2023 - Current
Merchandise and Inventory Leader
Petsmart
12.2022 - Current
Assembly Line Worker
Honda Manufacturing
03.2021 - 11.2022
Personal Banker II
Fifth Third Bank
02.2020 - 03.2021
Manager
Dollar General
01.2019 - 02.2020
Emergency Medical Technician
Village Of Mechanicsburg
06.2004 - 07.2007
Emergency Room Technician
Grady Memorial Hospital
02.2002 - 01.2019
Some College (No Degree) - Emergency Medical Technology
Columbus State Community College