Cody Hall
Brownsville,PA
Overview
5
5
years of professional experience
Work History
Field Support Technician
Ford Office Technologies
Connellsville , PA
04.2024 - Current
- Resolved customer inquiries via telephone, email, or in-person visits.
- Verified connectivity between servers, workstations and other devices within a network environment.
- Deployed new software packages according to company standards across multiple platforms.
- Researched solutions to customer requests through online resources or vendor contacts.
- Installed and configured new systems according to customer requirements.
- Troubleshot complex technical problems reported by customers remotely or onsite.
- Created detailed reports on customer issues and resolutions.
Department Head
Hobby Lobby
Uniontown, PA
03.2021 - 03.2024
- Responsible for inventory management which included counting, ordering, and stocking merchandise.
- Unloaded and processed freight on a weekly basis.
- Trained team members to work as cashiers in accordance with company policies and procedures.
- Helped customers by answering their questions and completing their requests.
Technology Sales Associate
Staples
Uniontown, PA
05.2019 - 03.2020
- Demonstrated product features and benefits to potential customers in order to generate sales.
- Analyzed competitors' pricing models for technology products in order to remain competitive in the marketplace.
- Provided technical advice on the use of various technologies to customers.
- Educated customers on current trends in the industry related to technological advancements.
Education
Associate of Science - Computer Networking
Westmoreland County Community College
Youngwood05-2020
Associate of Science - Cyber Security
Westmoreland County Community College
Youngwood, PA05-2020
Skills
- Operating systems
- Hardware Installation
- Technical Analysis
- Remote Support
- On-Site Support
- Technical Troubleshooting
Timeline
Field Support Technician
Ford Office Technologies
04.2024 - Current
Department Head
Hobby Lobby
03.2021 - 03.2024
Technology Sales Associate
Staples
05.2019 - 03.2020
Associate of Science - Computer Networking
Westmoreland County Community College
Associate of Science - Cyber Security
Westmoreland County Community College
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