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Associate Principal Engineer

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Over 15 years of experience as an IT and audio-visual professional, with hands-on IT experience in troubleshooting, diagnosing, and resolving hardware, software, and network connectivity issues. Knowledge and experience with network protocols, including DNS, VPN, LAN/WLAN, TCP/IP and network switches, remote access services pulling and terminating CAT5, CAT5e, and CAT6. Manages Windows images and servers, Active Directory, and VMware. I am dedicated to maintaining optimal systems up-time and reducing overhead expenses, as well as audio-visual experience in setting up, operating, maintaining, and repairing sound and video equipment for live events, conventions, meetings, webinars, and distance learning experiences.

Results-oriented, self-starter, team oriented, talented IT professional with over 20 years’ experience support/administration/integration/implementation of computing infrastructure for mission critical environments. Offer proven abilities in customer service excellence, leadership, and teamwork. Excellent problem-solving skills in hardware & software. Experienced in planning, administering and implementing systems projects and supporting installed environments. Microsoft and Cisco Networks platforms focused on creating secure computing environments for File, Server and Terminal Services. Network administrator with advanced knowledge of TCP/IP Management as well as knowledge in DNS, DHCP, Routers and Firewalls. Spoken and written languages: English (native) French (Fluent) Spanish (Fluent).


  Knowledge of Mac OS operating systems.
  Knowledge of Chrome OS
  Knowledge of Basic Trouble shooting Of LInux Machine
  Knowledge of trouble shooting in Windows,Mac,Chrome os.
  Knowledge of chrome remote desktop(Chromoting)
  Cloudtop access.
  Handling Various issues of Uber and Google Vendors and clients.

Educated end-users on how to use applications.
• Learned new skills and applications as necessary.
• Troubleshot client issues and escalated tickets if
needed or placed a service call if the matter was
identified as a hardware concern; followed-up with
clients to ensure satisfaction with action taken.
• Managed documented work logs on average of 35-40 a day, followed up for resolution of solution offered at point of incoming call. Escalate call to the SME if 1st level solution did not resolve issue.
• Authored and maintained documentation/specifications, including technical guides and troubleshooting information.
• Achieved extremely high level of customer
satisfaction through timely mitigation and resolution
of issues.
• Provided first level remote support.
• Performed remote installations, upgrades, and
repairs using phone, online chat, and remote
desktop software
• Performed network setup and troubleshooting.
• G-Suite troubleshooting and guidance to users
• Strong knowledge of working in Jira ticketing tool as
well

Cody Hall

Overview

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Field Support Technician

Department Head

Technology Sales Associate

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Associate of Science - Computer Networking

Associate of Science - Cyber Security

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Field Support Technician

Department Head

Technology Sales Associate

Associate of Science - Computer Networking

Associate of Science - Cyber Security

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