Cody Hardenbrook
Wichita
Summary
Results-driven professional skilled in documentation and reporting within the automotive service industry. Known for building strong client relationships and improving operational efficiency through meticulous attention to detail and effective multitasking.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Advisor
Don Hattan Ford
Augusta, KS
07.2022 - Current
- Scheduled appointments efficiently to optimize service department workflow.
- Processed customer payments accurately and managed transaction records.
- Collaborated with technicians to ensure timely updates on vehicle status.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Increased repeat business, establishing rapport and trust with customers
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Calculated correct order totals, updated accounts, and maintained detailed records.
- Reviewed and corrected warranty repair orders to ensure efficient closing rates
- Built spread sheets to track the work flow in the shop, as well as tracking customer communications and special ordered parts
- Tracked and documented all used car inventory as it moved through the shop, keeping the sales team updated throughout the process
Quick Lane Advisor/ Receptionist
Parks Motors
Augusta, KS
08.2020 - 05.2022
- Maintained accurate records of appointments and client interactions in scheduling software.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to the correct department
- Handled cash transactions and maintained sales and payments records accurately.
- Trained new staff on service processes and customer interaction best practices
- Delivered prompt service to prioritize customer needs.
- Managed service appointments, optimizing workflow and minimizing wait times for clients.
Education
High School Diploma -
Southeast
Wichita, KS05-2019
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Attention to detail
- Client rapport
- Documentation and reporting
Certification
Ford certified
Ford warranty certified
CDJR certified
Classes taken
-Service advisor training at NCM associates headquarters in Kansas City
-BG product training class
-BG service advisor classes
Timeline
Service Advisor
Don Hattan Ford
07.2022 - Current
Quick Lane Advisor/ Receptionist
Parks Motors
08.2020 - 05.2022
High School Diploma -
Southeast