Cody Herald
Covington,KY
Summary
Experienced Office Management and Administration Professional experienced in optimizing productivity, efficiency, and service quality across various environments. Highly dependable, ethical, and reliable support specialist and leader who blends advanced organizational, technical, and business acumen. Works effectively with cross-functional teams to ensure operational and service excellence.
Overview
10
10
years of professional experience
Work History
Office Manager
Copart
01.2020 - Current
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Controlled finances to lower costs and keep business operating within budget.
- Reported to senior management on organizational performance and progress toward goals.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Logistics Broker
TQL
10.2018 - 06.2019
- Coordinated with shipping and transport companies on behalf of clients.
- Tracked shipments processing through customs and other agencies and obtained clearances.
- Developed and maintained relationships with customs brokers, freight forwarders and customers.
- Prepared and processed import and export documentation according to customs regulations, laws or procedures.
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
Ramp Agent/Backup Team Leader
DHL
11.2015 - 10.2018
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Coordinated ground crew activities to complete objectives on schedule.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
Crew Leader
Guardian Property
08.2013 - 11.2015
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Established positive relationships with customers and colleagues through high standards of customer service.
Education
High School Diploma -
Scott High School
Taylor Mill, KY05.2013
Skills
- Information Protection
- Workflow Planning
- Project Management
- Policy and Procedure Modification
- Customer Relations
- Problem Solving
Timeline
Office Manager
Copart
01.2020 - Current
Logistics Broker
TQL
10.2018 - 06.2019
Ramp Agent/Backup Team Leader
DHL
11.2015 - 10.2018
Crew Leader
Guardian Property
08.2013 - 11.2015
High School Diploma -
Scott High School
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