Cody Holloway
Naples,FL
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
The North Face
09.2021 - 12.2023
- Learned adaptability during changing store conditions.
- Awarded Employee of the Month for, "exceptional customer service and going above and beyond for each customer".
- Handled and managed thousands of dollars worth of cash transactions.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Streamlined communication with clients for improved service experiences and increased loyalty.
Fresh Foods Associate
Sam's Club
02.2021 - 09.2021
- Unloaded and distributed merchandise throughout the store
- Organized and arranged displays throughout the store
- Enhanced customer satisfaction by providing fresh and high-quality products daily.
- Maintained proper food safety standards to minimize risk of contamination and ensure consumer safety.
- Collaborated with team members to maintain a clean and organized work environment, promoting efficiency and productivity.
Front End Attendant, Customer Service Representative
Lowe's
04.2020 - 01.2021
- Carefully handled and loaded over $100,000 worth of customer appliances
- Retrieved and delivered hundreds of online orders.
- Trained on various pieces of machinery.
- Enhanced customer satisfaction by providing efficient and friendly service at the front end.
- Reduced wait times for customers by quickly processing transactions and managing lines effectively.
Education
BBA - Marketing
University of North Georgia
Dahlonega, GA12.2023
Skills
- Computer: Microsoft Word, Access, Excel, and PowerPoint
- On-the-job training: Multi-tasking, Customer Service, Cash Management, Leadership
- Product Knowledge
- Problem Resolution
- Appointment Scheduling
- Team Collaboration
- Regulatory Compliance
Coursework
- Principles of Management
- Computer Information Systems
- Fundamentals of Marketing
- Business Communication
- Digital Marketing
- Business Information Systems
- Market Research
- Consumer Behavior
- Strategic Management
Additional Information
Pi Kappa Alpha, Internal Vice President, 02/2023 to 12/2023
Timeline
Customer Service Associate
The North Face
09.2021 - 12.2023
Fresh Foods Associate
Sam's Club
02.2021 - 09.2021
Front End Attendant, Customer Service Representative
Lowe's
04.2020 - 01.2021
BBA - Marketing
University of North Georgia