Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
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Cody Hope

Bozeman,MT

Summary

A friendly and engaging culinary student with a history of delivering excellent customer service in busy retail settings, with strong communication and client engagement skills, to promote seamless store operations. I may have limited experience in the professional culinary world, but I am eager to dive in, a quick study, and have an enthusiastic attitude.

Overview

6
6
years of professional experience

Work History

Secondary Lead Cashier

Walmart
Bozeman, MT
02.2022 - Current
  • Answered customers' questions and provided information on store procedures or policies.
  • Taught employees use of registers, merchandising of stock and satisfaction of diverse customer needs.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Balanced the daily tills at end of shift and prepared bank deposits for pick up.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Counted and balanced cashier drawers.
  • Addressed customer complaints promptly while remaining professional in challenging situations.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Offered customers carry-out service at completion of transaction.
  • Processed returns and exchanges efficiently while adhering to company policies.
  • Resolved discrepancies between sales floor and register information quickly.

Assistant Manager

Town Pump Incorporated
Three Forks, MT
02.2020 - 02.2022
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Maintained up-to-date knowledge of company products and services.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Managed customer service inquiries and complaints in a timely manner.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Restaurant Team Member

McDonald's
Bozeman, MT
02.2019 - 02.2020
  • Filled and served various beverages for customers.
  • Greeted customers and provided menus.
  • Maintained cleanliness of dining area by wiping down surfaces, sweeping floors.
  • Assisted at drive-thru window by swiftly handling cash and credit card transactions.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Provided quality customer service with a friendly attitude.
  • Ensured all dishes were prepared according to restaurant standards.
  • Organized takeout orders for customers on the go or ordering ahead of time.
  • Operated kitchen equipment safely and efficiently.
  • Monitored food temperatures to ensure safety and quality standards were met.
  • Maintained safe food handling practices to prevent germ spread.
  • Cleaned cooking equipment after use according to safety protocols.
  • Prepared variety of foods according to exact instructions and recipe specifications.

Cooler Supervisor

Town Pump Incorporated
Three Forks, MT
08.2018 - 02.2019
  • Utilized problem-solving skills when dealing with challenging situations involving customers or coworkers.
  • Performed regular maintenance checks on all equipment used in the cooler area.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Stocked shelves with newly arrived products.

Education

High School Diploma -

Three Forks High School
Three Forks, MT
05-2020

Skills

  • Cashier training
  • Credit and cash transactions
  • Issue resolution
  • Collaboration
  • Staff mentoring
  • Food safety knowledge
  • Food preparation experience
  • Professional communication

Affiliations

  • Tabletop roleplaying games that promote team-building exercises, communication, and a creative atmosphere
  • Cooking homemade pasta as a creative outlet
  • Picking and pressing local flowers and leaves to de-stress and connect with nature

Languages

English
Full Professional
Spanish
Limited
ASL
Elementary

Timeline

Secondary Lead Cashier

Walmart
02.2022 - Current

Assistant Manager

Town Pump Incorporated
02.2020 - 02.2022

Restaurant Team Member

McDonald's
02.2019 - 02.2020

Cooler Supervisor

Town Pump Incorporated
08.2018 - 02.2019

High School Diploma -

Three Forks High School

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Cody Hope