George Cody Hughes
Houston
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
25
25
years of professional experience
Work History
Manager
The Bastion Collection (Tavola on Post Oak)
11.2023 - 03.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Lead Server
Carrabba's on Kirby
04.2019 - 05.2023
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
Server
Weights & Measures
11.2016 - 05.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Private Events Manager
Ibiza Food & Wine Bar
08.2009 - 11.2016
- Increased event bookings by customizing private event packages to meet client needs.
- Trained and supervised support staff during events, fostering a collaborative environment focused on excellent service delivery.
- Enhanced customer satisfaction by providing personalized attention and prompt responses to inquiries.
- Evaluated post-event feedback from clients to identify areas for improvement and implement necessary changes moving forward.
- Established effective communication channels between all parties involved in the planning process, promoting a smooth flow of information and timely decisionmaking.
- Managed all aspects of event planning, from initial concept to post-event follow-up, ensuring seamless execution.
Education
No Degree - Hotel, Resort And Restaurant Management
University of Houston
Houston, TXSkills
- Employee training
- Project management
- Customer service
- Communication skills
- Sales techniques
- Team leadership
- Relationship building
- Teamwork and collaboration
- Effective communication
- Adaptability and flexibility
- Attention to detail
- Problem-solving
Certification
- ServSafe Alcohol Certification - National Restaurant Association.
- ServSafe Food Handler Certification - National Restaurant Association.
Languages
Spanish
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeImportant To Me
Work-life balanceCompany CultureHealthcare benefits401k matchPaid time offFlexible work hoursInterests
Reading
Cooking/Entertaining
Dining out
Movies/Film
Home Decor
Architecture
Travel
Volunteering
Timeline
Manager
The Bastion Collection (Tavola on Post Oak)
11.2023 - 03.2025
Lead Server
Carrabba's on Kirby
04.2019 - 05.2023
Server
Weights & Measures
11.2016 - 05.2019
Private Events Manager
Ibiza Food & Wine Bar
08.2009 - 11.2016
No Degree - Hotel, Resort And Restaurant Management
University of Houston
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