Summary
Overview
Work History
Education
Skills
Timeline
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Cody Hunt

Springville

Summary

Proven Customer Retention Specialist with a track record of fostering long-term client relationships and enhancing customer satisfaction at Solutionreach, Inc. Skilled in CRM systems like Salesforce and adept in dispute management, I've played a key role in achieving record-breaking retention rates. My approach combines exceptional service with strategic problem-solving to secure loyalty and boost business growth.

Overview

13
13
years of professional experience

Work History

Customer Retention Specialist - Account Manager

Solutionreach, Inc.
07.2014 - Current
  • Established and maintained excellent customer rapport with 100+ nationwide accounts
  • Enhanced customer satisfaction by addressing and resolving complex issues promptly
  • Established strong relationships with key accounts, fostering loyalty and long-term client retention
  • Implemented targeted outreach campaigns to re-engage inactive customers and boost repeat business
  • Reduced churn rate by developing personalized retention strategies for high-risk clients
  • Contributed to company growth by upselling additional products and services during support interactions
  • Oversaw new and current client contracts from beginning to end, including live demos on new products
  • Consistent top performer on retaining highest monthly contract value
  • Maintained up-to-date knowledge of product and service changes
  • Monitored industry trends, staying ahead of competitors' tactics in order to proactively address potential challenges or disruptions
  • Played a pivotal role in achieving record-breaking customer retention rates year-over-year within the organization

Sales Associate

Jake's Archery
07.2012 - 07.2014
  • Built relationships with customers to encourage repeat business
  • Educated clients on current promotional offerings and products using persuasive selling tactics
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
  • Handled cash transactions efficiently while adhering to company policies, ensuring accuracy in all financial exchanges
  • Managed returns, exchanges and refunds in accordance with store policy
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations
  • Prepared merchandise for sales floor by pricing and tagging
  • Engaged with customers to build rapport and loyalty

Education

Bachelor of Science - Emergency Management

Utah Valley University
Orem, UT
05-2027

Associate of Science - Emergency Management

Utah Valley University
Orem, UT
12-2023

High School Diploma -

Pleasant Grove High
Pleasant Grove, UT
05-2011

Skills

  • Problem solving
  • Developing customer relationships
  • Exceptional customer service
  • Teamwork
  • Outstanding interpersonal skills
  • Excellent time management
  • Proven communication skills with a variety of clients
  • Dispute management and negotiation
  • Patience and tolerance
  • CRM Systems: Salesforce, Microsoft Teams, Slack, Word, Google Workspace

Timeline

Customer Retention Specialist - Account Manager

Solutionreach, Inc.
07.2014 - Current

Sales Associate

Jake's Archery
07.2012 - 07.2014

Bachelor of Science - Emergency Management

Utah Valley University

Associate of Science - Emergency Management

Utah Valley University

High School Diploma -

Pleasant Grove High

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Cody Hunt