Summary
Overview
Work History
Education
Skills
Awards
References
Volunteer Experience
Timeline
Generic

Cody Ippolito

Point Pleasant,NJ

Summary

Caring and friendly customer service professional with experience in customer retail and medical billing and coding excited about the prospect of working of working with a company to improve customer experience and increase retention through quick resolution of customer concerns

Overview

8
8
years of professional experience

Work History

Wait Staff Member

Coal House Pizza and Bistro
09.2019 - Current
  • Promptly handled tables accordingly being very attentive
  • Maintained knowledge of customer interaction and needs
  • Maintained orders and brought them to tables in timely manner
  • Increased customer satisfaction by having good relationships with customers
  • Greeted everyone and efficiently and helped prepare food when necessary
  • Bussed and reset tables to keep dining room and work areas clean.
  • Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.

Call Center Representative

Hand And Stone
01.2023 - 11.2023
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Member Services

Horizon Blue Cross Blue Shield
05.2023 - 08.2023
  • Company Overview: Remote, Member Services
  • Assisting with members needs providing great customer service attending to all inquiries including insurance claims and navigating systems
  • Worked on multiple screens in a high call volume received great feedback
  • Oversee customer financial accounts and process adjustments
  • Make recommendations on customers needs based on there needs and preferences
  • Follow communication guidelines and procedures
  • Maintain Accounts and record of Information
  • Remote, Member Services

Office Associate

Driftwood Motel
05.2020 - 08.2023
  • Exceeded quantitative metrics on customer satisfaction, customer retention and inquiry volume
  • Grew existing clientele making everyone feel welcomed and taken care of
  • Actively maintained and updated customer account and charges
  • Quickly responded too incoming calls promptly answering all questions
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Managed communication channels for better collaboration, resulting in a more cohesive team environment.
  • Completed clerical tasks such as filing, copying, and distributing mail.

Front Desk and Assistant

Color Bar
01.2017 - 01.2018
  • Scheduling Appointments in a professional way and keeping good relationships with clients
  • Knowledge of customers needs and recommendation of product
  • Responsible for keeping salon clean and organized
  • Assisted in salon tasks as hair, coloring and shampoo
  • Adhering to hygiene rules and sanitizing equipment

Education

Billing and Coding School
Toms River, NJ
12.2024

Cosmetology -

Capri
Brick, NJ
01.2019

high school -

Brick Memorial
Brick, NJ
01.2016

Skills

  • Microsoft Excel
  • Problem Solving
  • Communication skills
  • Customer service skills
  • Computer proficiency
  • Leadership experience
  • Customer service
  • Time management
  • Computer skills

Awards

  • Worked on special projects
  • Saved company money
  • Contributed to good customer service
  • Came up with new ideas to improve things
  • Saved money for companies

References

  • Ashley De Azevedo, 732-864-5139
  • Anthony Abdey, 732-616-8646

Volunteer Experience

  • Church
  • 55 plus community

Timeline

Member Services

Horizon Blue Cross Blue Shield
05.2023 - 08.2023

Call Center Representative

Hand And Stone
01.2023 - 11.2023

Office Associate

Driftwood Motel
05.2020 - 08.2023

Wait Staff Member

Coal House Pizza and Bistro
09.2019 - Current

Front Desk and Assistant

Color Bar
01.2017 - 01.2018

Cosmetology -

Capri

high school -

Brick Memorial

Billing and Coding School

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Cody Ippolito