Cody Jerome
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Envoy Airlines
12.2023 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Ensured the safety of passengers and workers by following established safety procedures, stocking all flights with essential materials, consistently cleaning and sanitizing aircrafts at a high standard of quality assurance, as well as carrying out regular safety inspections.
- Maintained strict compliance with airline processes, ensuring flights were consistently ready to depart on schedule.
Dental Assistant
Chesterfield Oaks Laser Dentistry
01.2021 - 07.2021
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
Bank Teller
Comerica Bank
01.2019 - 10.2021
- Maintained strict compliance with airline processes, ensuring flights were consistently ready to depart on schedule.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
Education
High School Diploma -
Adlai E Stevenson High School
Sterling Heights, MI06.2016
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Envoy Airlines
12.2023 - 07.2024
Dental Assistant
Chesterfield Oaks Laser Dentistry
01.2021 - 07.2021
Bank Teller
Comerica Bank
01.2019 - 10.2021
High School Diploma -
Adlai E Stevenson High School
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