CODY JESSEE
Springboro,Ohio
Summary
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
Capsule Operator Dryer
Mane Inc
02.2023 - Current
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
- Maintained clean and organized work area, setting standard for workplace tidiness and efficiency.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Increased overall product quality through meticulous attention to detail during operation processes.
- Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
Customer Service Specialist
Door dash
02.2020 - Current
- Provided exceptional customer service by ensuring timely delivery of packages and resolving any customer inquiries or complaints in a professional manner
- Employed problem-solving skills when faced with unexpected delays or obstacles along route in order to find suitable solutions quickly
- Established positive relationships with customers through friendly interactions and professionalism when delivering packages.
Customer Service Cashier
Target
11.2021 - 02.2024
- Maintained high standards of customer service during high-volume, fast-paced operations
- Assisted customers with product selection, inquiries, and order customization requests
- Resolved customer concerns to meet unique needs and boost satisfaction
- Prevented store losses using awareness, attention-to-detail, and integrity
- Maintained cleanliness at the checkout area by wiping down counters, sweeping floors
- Efficiently handled customer complaints in a courteous manner, resolving issues quickly and effectively
- Ensured compliance with company policies and procedures for handling money, including counting back change accurately
- Assisted customers with locating products throughout the store and provided product knowledge information as needed
- Maintained accurate records of transactions using the point-of-sale system
- Followed all safety protocols regarding cash handling and security procedures
- Processed returns, exchanges, and refunds in accordance with store policy
- Greeted customers and provided friendly customer service.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
USSF Soccer Referee
USSF Soccer Referee
08.2015 - 09.2019
- Interacted with the coaches, players, and parents in a creative and positive way to keep everyone involved in the game
- Officiated soccer games following rules and procedures for each specific soccer division
- Kept track of event times, starting, and stopping play when necessary
- Disciplined players for unsportsmanlike conduct
- Consistently maintained high levels of focus throughout entire duration of each game while remaining attentive towards every detail
- Applied problem solving skills to analyze complex game scenarios and make effective decisions quickly
- Exhibited skillful use of body language to control flow of play when needed during matches
- Utilized critical thinking abilities to evaluate different angles of plays and determine if any fouls occurred or not
- Showed the ability to remain calm under pressure while dealing with difficult situations during matches
- Fostered positive relationships with players, coaches, parents, league officials, and other referees by demonstrating respect for everyone involved in the game
- Inspected sporting equipment to verify compliance with event and safety regulations
- Conferred with other sporting officials and coaches to provide information and coordinate activities.
Education
Associate of Science - Psychology
Sinclair Community College
Dayton, OHHigh School Diploma -
Great Rivers Connections Academy
Columbus, Ohio01.2019
Skills
- Customer Complaint Resolution
- Guest Services
- Customer Service
- Cash Handling
- Merchandise Restocking
- Attention to Detail
- Teamwork and Collaboration
- Troubleshooting
- Problem-Solving
- Efficient multitasking
- Effective Communication
Timeline
Capsule Operator Dryer
Mane Inc
02.2023 - Current
Customer Service Cashier
Target
11.2021 - 02.2024
Customer Service Specialist
Door dash
02.2020 - Current
USSF Soccer Referee
USSF Soccer Referee
08.2015 - 09.2019
High School Diploma -
Great Rivers Connections Academy
Associate of Science - Psychology
Sinclair Community College
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