Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Jewel Mattingly

Springboro,Ohio

Summary

Accomplished Surgery Scheduler at Dayton Physicians with expertise in schedule coordination and patient education. Enhanced patient satisfaction by reducing surgery cancellations through effective communication and pre-operative assessments. Demonstrated teamwork orientation and HIPAA compliance, ensuring seamless operations and improved patient outcomes. Proficient in obtaining authorizations and coordinating with medical facilities.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Surgery Scheduler

Dayton Physicians
06.2020 - Current
  • Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
  • Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
  • Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
  • Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
  • Resolved scheduling conflicts to maintain high-quality patient services.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Updated patient records to reflect upcoming surgeries and medical histories.
  • Enhanced patient satisfaction by providing clear explanations of surgical procedures and addressing concerns promptly.
  • Collated pre-operative lab and imaging results to facilitate surgery planning.
  • Reduced surgery cancellations with thorough pre-operative assessments and communication with patients.
  • Developed relationships with referring physicians'' offices, fostering strong communication channels that benefited both parties in coordinating patient care.
  • Utilized advanced software tools to optimize appointment availability and efficiently manage surgeon calendars.
  • Enhanced patient experience by efficiently scheduling and confirming surgical appointments.
  • Facilitated communication between patients and medical staff, improving clarity and reducing anxiety.
  • Coordinated with multiple departments to ensure smooth operation on surgery days, reducing patient wait times.
  • Enhanced patient education on pre- and post-surgery care, contributing to better recovery outcomes.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Answered phone calls and messages for Dayton Physicians- a busy Urology medical facility, scheduling appointments, and handling patient inquiries.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.

Certified Medical Assistant

Dayton Physicians
05.2007 - 06.2020
  • Administered patient care, including taking vital signs and preparing patients for examinations.
  • Assisted physicians with procedures, ensuring a smooth workflow and patient comfort.
  • Managed electronic health records, maintaining accuracy and confidentiality of patient information.
  • Coordinated scheduling of appointments and follow-up visits to optimize clinic efficiency.
  • Educated patients on treatment plans and preventive care to enhance health outcomes.
  • Conducted laboratory tests, processing samples accurately for timely results delivery.
  • Trained new medical assistants on office protocols and best practices in patient care.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
  • Contributed to a welcoming atmosphere at the practice by greeting patients warmly upon arrival, checking them in efficiently, and answering any questions they had about their visit or overall healthcare needs.
  • Prepared and administered medications to alleviate patient symptoms.
  • Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
  • Directed patients to examining rooms and coordinated transportation assistance as necessary.
  • Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Prepared lab specimens for diagnostic evaluation.
  • Oriented and trained new staff on proper procedures and policies.

Education

Medical Informatics

MIami Jacobs
Dayton, Ohio
06-2006

Skills

  • Schedule coordination
  • HIPAA compliance
  • Obtaining authorizations
  • Teamwork orientation
  • Educating patients
  • Following up with patients
  • Patient coordination
  • Facility coordinating
  • Scheduling tests and procedures
  • Patient scheduling

Certification

Certified Medical Assistant

Interests

  • I am active in my church community, I am passionate about Jesus
  • Learning new cooking techniques and expanding my culinary skills
  • Music
  • Crafting and DIY Projects
  • Road Trips
  • Old houses


Timeline

Surgery Scheduler

Dayton Physicians
06.2020 - Current

Certified Medical Assistant

Dayton Physicians
05.2007 - 06.2020

Medical Informatics

MIami Jacobs

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Jewel Mattingly