Cody Knazze
Richton Park,IL
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
16
16
years of professional experience
Work History
Software Support Specialist
Inside Real Estate
03.2023 - Current
- Break down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Research and identify solutions to technical problems.
- Install and configure operating systems and applications.
- Create user accounts and assign permissions.
- Monitor system performance to identify potential issues.
- Diagnose and troubleshoot hardware, software and network issues.
- Respond to customer inquiries and provide 1-on-1 technical assistance.
- Utilize multitasking skills to assist multiple clients at once while providing solutions
Project Coordinator
Slang Music Group
05.2014 - Current
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Responded to requests for information on materials to inquiring parties.
- Kept corporate and client information confidential, adhering to data safety measures.
- Created job files for each project and maintained current data in each file.
- Photocopied, distributed and emailed documents to project managers.
- Provided input and feedback on departmental initiatives, directives and strategies to contribute to project success.
- Maintained open communication by presenting regular updates on project status to customers.
Audio Producer
KaCe Productions
01.2008 - Current
- Supported 30+ customers daily by developing an efficient system of email marketing and social media engagement along with Google Ads utilization to maximize SEO proficiency and brand outreach
- Used acoustic design experience to obtain best sound.
- Engineered recording sessions in studio and on stage.
- Represented audio team in leadership reviews and advocated important positions.
- Recorded, edited, mixed and mastered audio for different types of videos.
- Controlled microphones, sound levels and outputs to produce high-quality tracks for variety of clients.
- Collaborated with artists, producers and engineers to create audio recordings.
- Mixed voices, music and taped sound effects for live performances and pre-recorded events.
- Separated instruments, vocals and peripheral sounds and mixed during post-production stage.
- Transformed video and audio recordings into digital formats for editing and archiving.
Audio Engineer
Trinity United Church Of Christ
06.2020 - 10.2021
- Mixed and mastered vocal arrangements and music compositions,, and optimized songs, and albums.
- Enhanced sound quality and added various sound effects to recordings.
- Recorded speech and music in digital formats.
- Set up, maintained and operated audio recording equipment and performed troubleshooting and audio system breakdown for broadcasts.
- Regulated volume level and sound quality during recording sessions.
- Set up and tested equipment prior to events, broadcasts, and recordings.
- Worked with video editors to synchronize audio with video segments.
- Maintained and repaired sound equipment.
- Prepared for recording sessions by selecting and setting up microphones.
- Performed sound quality checks and front-of-house mixing to maintain company sound system.
- Created and maintained sound libraries and set up ambient sound microphones for crowd and cage.
- Controlled microphones, sound levels and outputs to produce high-quality tracks for variety of clients.
Fulfillment Specialist
ENJOY Technology
03.2018 - 07.2019
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Received and delivered quality products to customers from supply warehouse on weekly schedule.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Collaborated with team members to complete timely orders and avoid delays.
- Performed proper lifting and handling techniques to maintain safe working environment.
- Maintained tidy and organized warehouse environment to comply with cleanliness standards.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Education
Bachelor of Arts - Audio Arts & Acoustics
Columbia College Chicago
Chicago, IL05.2016
Skills
- JIRA
- SalesForce
- SQL
- HTML/CSS
- CRM
- MS Office Suite
- System Maintenance
- User Training
- System Optimization
- Technical Troubleshooting
- User Support
- Problem-Solving
Timeline
Software Support Specialist
Inside Real Estate
03.2023 - Current
Audio Engineer
Trinity United Church Of Christ
06.2020 - 10.2021
Fulfillment Specialist
ENJOY Technology
03.2018 - 07.2019
Project Coordinator
Slang Music Group
05.2014 - Current
Audio Producer
KaCe Productions
01.2008 - Current
Bachelor of Arts - Audio Arts & Acoustics
Columbia College Chicago