Cody Knight
Des Moines,IA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers.
Highly adaptable Mechanic consistently guarantees customers short turnaround times for auto repairs. Focused on quality and customer satisfaction. Detailed understanding of safety mandates and regulations to maintain safe work environment.
Overview
8
8
years of professional experience
Work History
Mechanic
Big O Tires
Ankeny, IA
11.2017 - 07.2024
- Ensured safety protocols were followed while working on vehicles.
- Provided estimates for labor costs associated with repair projects prior to commencement of work.
- Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- Provided exceptional customer service to ensure customer satisfaction.
General Service Technician
Tires Plus Automotive
Ankeny, IA
03.2016 - 11.2017
- Performed routine maintenance and repairs on vehicles, including oil changes, tire rotations, brakes, exhaust systems and other services as needed.
- Developed positive relationships with customers through friendly interactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Developed strong relationships with customers by providing personalized assistance and support.
Education
Prairie High School
Cedar Rapids, IA05-2015
Skills
- Inventory Management
- Work Order Management
- Hand and power tools
- Vehicle inspections
- Workplace Safety
- Call Management
- Consultative Sales
- Retail sales customer service
- Customer Service
- Critical Thinking
Timeline
Mechanic
Big O Tires
11.2017 - 07.2024
General Service Technician
Tires Plus Automotive
03.2016 - 11.2017
Prairie High School
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