Cody Koenig
Bailey,NC
Summary
Knowledgeable with solid foundation in managing automotive service operations. Proven track record of improving customer satisfaction and streamlining shop processes. Demonstrated ability to lead teams efficiently and solve complex technical issues. Experienced with assessing vehicle conditions and advising on necessary repairs. Utilizes technical knowledge and client communication to ensure optimal service delivery. Track record of building strong customer relationships and maintaining high levels of satisfaction.
Overview
16
16
years of professional experience
Work History
Service Advisor
Holman Automotive
Raleigh, NC
04.2025 - Current
- Greet and check in customers with appointments or walk inside.
- Listen to the customers' concerns and try to provide an accurate estimate for diagnostic costs and time to assess issues. Recommend chemical additives to ensure longer life of mechanical parts.
- Have open communication with technicians to relay findings of information to address concerns of customers.
- Advise the customer on cost of repairs and provide a plan to tackle certain recommendations of repairs as priorities. Accepting multiple forms of payments, extended warranties, and closing out of repair orders.
- Provided expert advice on vehicle maintenance and repair services to enhance customer satisfaction.
- Coordinated service appointments, ensuring efficient scheduling and resource allocation for optimal workflow.
Service Manager
AutoNation Jaguar Land Rover of Hilton Head
Hardeeville, South Carolina
02.2024 - 10.2024
- Managed customer inquiries and complaints, implementing solutions to improve overall service experience.
- Assisted customers in understanding service recommendations, fostering transparent communication and trust.
- Analyzed service metrics to identify trends and areas for operational improvement, driving efficiency initiatives.
- Led team meetings focused on service strategy, promoting collaboration and alignment with dealership goals.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Oversaw daily operations to ensure seamless service delivery and customer satisfaction.
Assistant Service Manager
AutoNation Jaguar Land Rover of Hilton Head
Hardeeville, South Carolina
11.2023 - 01.2024
- Managed customer inquiries and complaints, implementing solutions to improve overall service experience.
- Assisted customers in understanding service recommendations, fostering transparent communication and trust.
- Analyzed service metrics to identify trends and areas for operational improvement, driving efficiency initiatives.
- Led team meetings focused on service strategy, promoting collaboration and alignment with dealership goals.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
Service Advisor
AutoNation Jaguar Land Rover of Hilton Head
Hardeeville, South Carolina
07.2023 - 11.2023
- Greet and check in customers with appointments or walk inside.
- Listen to the customers' concerns and try to provide an accurate estimate for diagnostic costs and time to assess issues. Recommend chemical additives to ensure longer life of mechanical parts.
- Have open communication with technicians to relay findings of information to address concerns of customers.
- Advise the customer on cost of repairs and provide a plan to tackle certain recommendations of repairs as priorities. Accepting multiple forms of payments, extended warranties, and closing out of repair orders.
- Provided expert advice on vehicle maintenance and repair services to enhance customer satisfaction.
- Coordinated service appointments, ensuring efficient scheduling and resource allocation for optimal workflow.
Service Advisor
AutoNation Volkswagen of Hilton Head
Hardeeville, South Carolina
04.2022 - 06.2023
- Greet and check in customers with appointments or walk inside. Listen to the customers' concerns and try to provide an accurate estimate for diagnostic costs and time to assess issues. Recommend chemical additives to ensure longer life of mechanical parts. Have open communication with technicians to relay findings of information to address concerns of customers. Advise the customer on cost of repairs and provide a plan to tackle certain recommendations of repairs as priorities. Accepting multiple forms of payments, extended warranties, and closing out of repair orders.
Head Detailer/ Tinter
Dees Auto Spa of Jesup
Jesup, Georgia
08.2021 - 02.2022
- Offer tint removal and installation, headlight restorations, decontamination, mold removal, claybar, heat extractions, scratch removal, buffing/ polishing/ paint correction, multi-year ceramic coating installation, paint protection film, and removal or installation of vinyl.
Car Detailing Business Owner
All In Detailing
Hardeeville, South Carolina
08.2020 - 08.2021
- Offer washes, headlight restorations, decontamination, mold removal, claybar, heat extractions, scratch removal, buffing/ polishing/ paint correction, multi-year ceramic coating installation, paint protection film, and removal or installation of vinyl.
Wildlife Technician
Good Hope Corporation
Ridgeland, South Carolina
10.2019 - 02.2021
- Help guide quail hunts, ride on horseback over different terrains, controlled burns of thousands of acres, operate tractor machinery, and miscellaneous methods to help preserve a 16,000 acre plantation.
Lead Auto & Boat Detailer
OnSite Details
Beaufort County, South Carolina
01.2018 - 12.2019
- Served Beaufort County as well as Savannah and surrounding areas in a mobile set up. Offered high end detailing that has been recognized on a national level. In charge of handling phone calls and scheduling. Offered washes, headlight restorations, decontamination, mold removal, claybar, heat extractions, scratch removal, buffing, and ceramic coating installations.
Car Detailer Business Owner
Koenigs Detailing LLC
Wooster, OH
12.2016 - 01.2018
- Day to day transaction recording as well as marketing. Brought mobile services to clients within 40 miles for high end auto detailing. Handled phone calls and scheduling. I offered washes, headlight restorations, decontamination, mold removal, claybarring, heat extractions, scratch removal, buffing, and ceramic coating installations.
Office Administrator/ Operations Manager
Ohio Taxidermy Supply
Millersburg, OH
04.2010 - 11.2016
- Required to ensure the company runs efficiently. Overlooked production, shipping, and billing on a day to day basis. Managed weekly cash and check deposits, daily credit card deposits, accounts payable, accounts receivable, payroll, customer service, and sales. Was head of productions and completed quality control checks daily. Also would represent the company at trade shows around the United States. Operated Quickbooks daily. Managed between 20-30 employees year round.
Press Operator and Head of Sanitation
T. Marzetti/ Inn Maid Noodles
Millersburg, OH
02.2010 - 03.2011
- Lifted 50lb flour bags and dumped them into a sifter. In charge of keeping moisture levels under control in dryers and in production mixer. The sanitation job helps finish the production and then cleans and sanitizes the lines, parts, valves, pumps, tanks, and anything else that comes into contact with the mixture of our egg, flour, and water. Controlled concentration levels of water and chemical rations to make sure everything is cleaned and sanitized properly. Also lifted 85 lb cutter dyes.
Education
Diploma -
West Holmes High School
Millersburg, OHCertification - undefined
Detail King Auto Detailing Training Institute
Pittsburg, PASkills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Excellent communication
- Team player mentality
- Complaint resolution
- Workflow management
- Client rapport
- Performance goals
Timeline
Service Advisor
Holman Automotive
04.2025 - Current
Service Manager
AutoNation Jaguar Land Rover of Hilton Head
02.2024 - 10.2024
Assistant Service Manager
AutoNation Jaguar Land Rover of Hilton Head
11.2023 - 01.2024
Service Advisor
AutoNation Jaguar Land Rover of Hilton Head
07.2023 - 11.2023
Service Advisor
AutoNation Volkswagen of Hilton Head
04.2022 - 06.2023
Head Detailer/ Tinter
Dees Auto Spa of Jesup
08.2021 - 02.2022
Car Detailing Business Owner
All In Detailing
08.2020 - 08.2021
Wildlife Technician
Good Hope Corporation
10.2019 - 02.2021
Lead Auto & Boat Detailer
OnSite Details
01.2018 - 12.2019
Car Detailer Business Owner
Koenigs Detailing LLC
12.2016 - 01.2018
Office Administrator/ Operations Manager
Ohio Taxidermy Supply
04.2010 - 11.2016
Press Operator and Head of Sanitation
T. Marzetti/ Inn Maid Noodles
02.2010 - 03.2011
Certification - undefined
Detail King Auto Detailing Training Institute
Diploma -
West Holmes High School