Cody Lawson
Martinsburg,WV
Summary
Successful sales professional with 10+ years experience in large-scale food and retail environments. Fueled by a passion for building, fixing and problem-solving, I recently transitioned from a high-level management position to pursue other career opportunities. I am eager to connect with like-minded individuals and continue to grow my skillset.
Overview
3
3
years of professional experience
Work History
Customer Service Team Member
Wegmans
Frederick, MD
01.2023 - Current
- Greeted customers and provided prompt, courteous service.
- Assisted customers with product selection and ordering processes.
- Built relationships with customers through friendly conversations.
Team Leader
Wegmans
Frederick , MD
04.2022 - 01.2023
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Developed strategies for problem solving and conflict resolution among team members.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
Department Manager
Wegmans
Owings Mills, MD
01.2021 - 04.2022
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Assisted Human Resources in recruiting qualified candidates for open positions within the Department.
Education
EDX Certificate - Full-Stack Coding Bootcamp
University of Denver
Denver, CO06-2023
High School Diploma -
Homeschool
Walkersville, MD05-2014
Skills
- Conflict Mediation
- Customer Relationship Management (CRM)
- System implementation
- QC
- Operations Management
- Staff Development
Timeline
Customer Service Team Member
Wegmans
01.2023 - Current
Team Leader
Wegmans
04.2022 - 01.2023
Department Manager
Wegmans
01.2021 - 04.2022
EDX Certificate - Full-Stack Coding Bootcamp
University of Denver
High School Diploma -
Homeschool
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