Cody Littlepage
Austin,Texas
Summary
Talented manager with expert team leadership, planning, and organizational skills. Equips employees to handle daily functions and meet customer needs independently. Diligent trainer and mentor with exceptional management abilities and a results-driven approach. Collaborative leader dedicated to promoting an engaged and empowering work culture. Documented strengths in building and maintaining relationships with diverse stakeholders in dynamic, fast-paced settings.
Overview
7
7
years of professional experience
Work History
Austin Association of the Deaf, INC
Club Manager
08.2021 - Current
- Prepared, monitored and evaluated budgets and kept operations compliant with allocated funding.
- Planned and monitored staff hiring, disciplinary actions and continuing education initiatives.
- Directed and evaluated information technologies, service level determination and complaint management to achieve performance and quality control objectives.
- Developed and implemented operations goals, plans and standards consistent with administrative, legal and ethical requirements of organization.
- Assisted in recruiting, hiring and training of team members.
Communication Service for the Deaf
Customer Service Team Leader
05.2024 - Current
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
The Rainbow Alliance of the Deaf
Treasurer
07.2023 - Current
- Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current.
- Accurately completed financial statement audits and thoroughly reviewed results.
- Prepared and presented financial reports to inform senior management and board of directors.
- Drafted treasury reports to support management decision-making needs.
- Analyzed financial data to identify trends, risks and opportunities.
Communication Service for the Deaf
ASL Customer Support Representative
04.2023 - 05.2024
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
Amazon Fulfillment Center - SAT2
Problem Solver
05.2017 - 04.2023
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Collaborated with team members to complete timely orders and avoid delays.
- Worked effectively in fast-paced environments.
- Identified issues, analyzed information and provided solutions to problems.
Talking Hands, Interpreter Agency
Deaf Interpreter
09.2021 - 02.2023
- Provided interpretation services for deaf and hard of hearing individuals.
- Maintained message content, tone, and emotion as closely as possible.
- Stayed current on new expressions and cultural changes impacting language translation.
- Collaborated with team to translate series of documents from English to American Sign Language.
Education
ASL Certificate Level 1 - American Sign Language Interpreting
Austin Community College
2022
High School Diploma -
Mcneil High School
05.2009
Skills
- Performance Management
- Financial Reporting
- Staff Scheduling
- Budget Control
- Contract Negotiation
- Policy Implementation
- Multitasking Abilities
- Strategic Planning
- Problem Solving
- Team Building
- Relationship Building
- Adaptability and Flexibility
Accomplishments
- Used Google Sheets to develop inventory tracking spreadsheets.
- Supervised team of 10+ staff members.
- Promoted to Team Leader after 1 years with the company.
Timeline
Communication Service for the Deaf
Customer Service Team Leader
05.2024 - Current
The Rainbow Alliance of the Deaf
Treasurer
07.2023 - Current
Communication Service for the Deaf
ASL Customer Support Representative
04.2023 - 05.2024
Talking Hands, Interpreter Agency
Deaf Interpreter
09.2021 - 02.2023
Austin Association of the Deaf, INC
Club Manager
08.2021 - Current
Amazon Fulfillment Center - SAT2
Problem Solver
05.2017 - 04.2023
ASL Certificate Level 1 - American Sign Language Interpreting
Austin Community College
High School Diploma -
Mcneil High School
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