Summary
Overview
Work History
Education
Skills
Timeline
Frank Fenlaw

Frank Fenlaw

Summary

Dynamic and versatile manager with extensive experience in technical and political roles. Proven track record in leading high-performing teams, implementing strategic initiatives, and driving operational excellence. Expertise in geopolitical analysis, risk assessment, and stakeholder management. Adept at leveraging data-driven insights to inform decision-making and enhance productivity.

Overview

12
12
years of professional experience

Work History

Vaco - Austin, TX

Multiple Positions
05.2018 - Current

Intel Assistant Operations Manager

Vaco
02.2023 - Current
  • Oversee day to day operations for three Google vendor teams, assisting three additional teams (100 headcount)
  • Create and present Monthly and Quarterly Business Reviews
  • Developed and implemented a utilization dashboard adopted by multiple teams
  • Assisted in budget development and monitoring, identifying opportunities for cost reduction where possible
  • Coordinated with other departments on joint projects, streamlining processes for maximum efficiency across all business units
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
  • Developed and maintain operational guidelines for staff
  • Assistance and support in the implementation of Google's Gemini AI tool
  • All duties listed below as Senior Lead

Senior Detection Lead

Vaco
09.2021 - 02.2023
  • Managed three teams (70+ employees) including Intel Collections, Collection Specialists, Program Manager, and Support/Infrastructure
  • Served as the main contact for Google stakeholders regarding the Detection program
  • Coordinated onboarding and training, documented metrics and procedures, and created process improvements
  • Collaborated with global teams to establish training protocols and evaluate strategic risks


Intel Collections Detection Lead

Vaco
10.2018 - 09.2021
  • Oversaw QA and documentation processes for the T&S Detection Team
  • Supported team with lead and agent duties, ensuring shift coverage and escalating issues as needed
  • Maintained team documentation and collaborated on business reports
  • Introduced creative sourcing techniques that led to an expanded pool of qualified applicants for niche roles
  • Collaborated with other Leads to share best practices and improve overall departmental efficiency.

Detection Agent

Vaco
05.2018 - 10.2018
  • Detected and escalated events on behalf of Google related to natural/man-made disasters, ranking issues, and user safety threats

Policy Analyst

Texas House of Representatives
01.2017 - 12.2017
  • Assisted Chief of Staff and Representative James Frank during the 85th Texas Legislative Session
  • Conducted policy analysis and providing legislative support
  • Ratio of Bills Passed: 25%

Legislative Director

Texas House of Representatives
11.2014 - 01.2016
  • Led legislative initiatives for Representative Will Metcalf, managing policy development during the 84th Texas Legislative Session.
  • Ratio of Bills Passed: 21%
  • Tasked to the Homeland Security & Public Safety Committee

Murphy Nasica - Austin, TX

Multiple Positions
06.2013 - 11.2014

Campaign Manager

Murphy Nasica
06.2014 - 11.2014
  • Managed statewide campaign operations for the American Family Association in Arkansas.
  • Candidates we were supporting won every state-wide race (9/9).
  • Defined all campaign roles and filled positions.
  • Collaborated with cross-functional teams to align campaign objectives, messaging, and target audiences.

Campaign Staff

Murphy Nasica
04.2014 - 06.2014
  • Assisted in grassroots campaign strategies for Will Metcalf for State Representative.
  • Won runoff election to secure party nomination, 62.08% - 37.92%.

Grassroots Campaign Manager

Murphy Nasica
06.2013 - 04.2014
  • Coordinated grassroots efforts for Congressman Mac Thornberry in Wichita Falls and Amarillo, Texas.
  • Won primary election to secure party nomination in three candidate race, 68.2% to 18.6% and 13.2%.
  • Enhanced campaign performance by developing and implementing targeted marketing strategies.
  • Collaborated with cross-functional teams to align campaign objectives, messaging, and target audiences.

Policy Analyst

Johnson and Johnson Attorneys at Law
11.2012 - 08.2013
  • Conducted policy analysis and research during the 83rd Texas Legislative Session.

Education

B.S. Political Science -

University of Arkansas, Fayetteville
05.2012

Skills

  • Leadership & Management: Team Leadership, Cross-Functional Collaboration, Operational Excellence, Strategic Planning, Project Management, Stakeholder Engagement, Performance Optimization

  • Analytical Expertise: Data Analysis, Risk Assessment, Market Research, Trend Analysis, Strategic Risk Management, Predictive Analytics

  • Technical Proficiency: Data Visualization, Business Intelligence Tools, Open-Source Intelligence (OSINT), Dashboard Development, Automation, Technical Troubleshooting

  • Problem Solving: Critical Thinking, Process Improvement, Innovative Solutions, Root Cause Analysis, Decision-Making, Crisis Management

  • Adaptability & Soft Skills: Agile Methodologies, Change Management, Effective Communication, Interpersonal Skills, Time Management

  • Project Management: Project Lifecycle Management, Budgeting & Cost Control, Resource Allocation, Risk Mitigation, Quality Assurance, Milestone Tracking, Agile & Scrum Methodologies, Stakeholder Communication, Deliverable Management

Timeline

Intel Assistant Operations Manager - Vaco
02.2023 - Current
Senior Detection Lead - Vaco
09.2021 - 02.2023
Intel Collections Detection Lead - Vaco
10.2018 - 09.2021
Vaco - Austin, TX - Multiple Positions
05.2018 - Current
Detection Agent - Vaco
05.2018 - 10.2018
Policy Analyst - Texas House of Representatives
01.2017 - 12.2017
Legislative Director - Texas House of Representatives
11.2014 - 01.2016
Campaign Manager - Murphy Nasica
06.2014 - 11.2014
Campaign Staff - Murphy Nasica
04.2014 - 06.2014
Murphy Nasica - Austin, TX - Multiple Positions
06.2013 - 11.2014
Grassroots Campaign Manager - Murphy Nasica
06.2013 - 04.2014
Policy Analyst - Johnson and Johnson Attorneys at Law
11.2012 - 08.2013
University of Arkansas, Fayetteville - B.S. Political Science,

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Frank Fenlaw