Cody Mader
Johnstown,New York
Summary
Extensive experience within customer service. Have worked within a retail setting, to the service industry. Within STIHL setting have experience with sales, time management, working with key clients and larger accounts. Extensive documentation and observation skills in the inspection realm. Representing Pennsylvania Department of Transportation on work sites to be sure contracted; quantities, quality, processes, standards, and safety were met.
Overview
9
9
years of professional experience
Work History
Technical Sales Specialist
NorthEast STIHL
09.2022 - Current
- Increased sales revenue by developing and implementing effective technical sales strategies.
- Established strong client relationships through excellent communication skills and product demonstrations.
- Exceeded sales targets by consistently meeting and surpassing customer expectations for product performance.
- Enhanced customer satisfaction by providing timely and accurate technical support during the sales process.
Store Manager
Howe's True Value
07.2021 - 09.2022
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Inspector
KJ Consulting
08.2019 - 07.2021
- Represented the Pennsylvania Department of Transportation on worksites.
- Maintained accurate records of all inspections performed, allowing for more informed decision making regarding quality, process, and standards were met to what was contracted for each project.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Identified potential hazards and recommended corrective actions, ensuring a safer work environment for all employees.
Store Manager
Titusville True Value
03.2016 - 08.2019
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Advertising Specialist
Ed Bozarth Chevrolet Inc
07.2015 - 03.2016
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Trained new employees on proper procedures, boosting their ability to contribute effectively as part of the team.
- Reduced discrepancies in inventory records by maintaining up-to-date and accurate visual documentation.
Volunteer Photographer and Guide
Oil Creek & Titusville Railroad
05.2021 - 09.2022
Volunteer Board Member
Titusville Council On The Arts
03.2017 - 09.2022
- Reviewed financial reports, budgets, and audit results to monitor the organization''s fiscal health.
- Served as a strong advocate for corporate social responsibility, influencing positive community impact.
Education
Certificate of Completion - Photography And Graphic Design
Hallmark Institute of Photography
Turners Falls, Massachusetts06.2012
High School Diploma Obtained. -
Titusville High School
Titusville, Pennsylvania06.2011
Skills
- Marketing Support
- Inside Sales
- Product Knowledge
- Sales Training
- Sales Strategy
- Key Account Management
- Customer Retention
- Proposal Writing
- Upselling Techniques
- Customer Relationship Management
- Customer Service
Training Certification Skills - Skills
- PC and Mac Systems
- Microsoft Office Software
- PennDOT ADA curb ramp training
- OSHA training
- Proficient with Adobe Photoshop and Adobe Design
- Exquisite communication skills
Volunteer Experience
- Oil Creek & Titusville Railroad, 2021, Present, Titusville, Pennsylvania, Volunteer Photographer and Guide
- Titusville Council on the Arts, 2017, Present, Titusville, Pennsylvania, Board Member
- Titusville High School, 2010, 2017, Titusville, Pennsylvania, Designed and constructed props for Titusville High School Proms
References
- Mr. Bill Black, Territory Manager for North East Stihl, (757) 618-1422
- Mr. Tim McCord, Retired Golf Coach, 110 Spring Street, Titusville, Pennsylvania, 16354, (814) 827-3668
- Mrs. Lynn Cressman, Retired High School English Teacher, Titusville Area School District Board Member, 11945 North Perry Road, Titusville, Pennsylvania, 16354, (814) 827-9103
Timeline
Technical Sales Specialist
NorthEast STIHL
09.2022 - Current
Store Manager
Howe's True Value
07.2021 - 09.2022
Volunteer Photographer and Guide
Oil Creek & Titusville Railroad
05.2021 - 09.2022
Inspector
KJ Consulting
08.2019 - 07.2021
Volunteer Board Member
Titusville Council On The Arts
03.2017 - 09.2022
Store Manager
Titusville True Value
03.2016 - 08.2019
Advertising Specialist
Ed Bozarth Chevrolet Inc
07.2015 - 03.2016
Certificate of Completion - Photography And Graphic Design
Hallmark Institute of Photography
High School Diploma Obtained. -
Titusville High School
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