Cody Mcginnis
Harlingen,TX
Summary
Reliable retail professional with experience in sales floor support, merchandising, and customer service. Skilled in training new team members, resolving customer concerns, and maintaining organized, well-stocked displays. Known for steady leadership and strong compliance with store policies.
Overview
21
21
years of professional experience
Work History
Sales Associate/on-call coverage
Vapecity
San Benito, TX
01.2025 - Current
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Adhered to company initiatives and achieved established goals.
- Received and displayed product shipments on store retail shelves upon delivery.
- Upsold additional items based on customer interests and needs.
- Used technology resources to assist customers in locating and selecting items.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Processed transactions using a point-of-sale system.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built and maintained relationships with peers and upper management to drive team success.
- Monitored inventory levels and replenished merchandise on shelves to ensure product availability for customers.
- Provided accurate information about products, prices and services.
- Assisted customers with product selection, sizing and styling.
- Worked with fellow sales team members to achieve group targets.
- Handled customer complaints in a professional manner.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Greeted customers and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product advice.
- Followed store policies, age checks, and compliance rules for regulated sales.
- Handled customer questions, returns, and product concerns with clear communication.
- Ensured sufficient inventory levels to support sales operations. and reported low stock to Vapecity management.
- Restocked vape hardware, coils, pods, and accessories on sales floor shelves.
- Processed cash, card, and register transactions during daily store sales.
- Explained product features, nicotine strengths, and device use for Vapecity shoppers.
- Assisted customers with vape devices and e-liquid selection at Vapecity retail counter.
- Supported staff coverage during absences and peak shifts.
- Supported daily operations across different stores as a floater staff.
Temporary assistant manager
vapecity
Harlingen, Texas
10.2024 - 12.2024
- Supervised vapecity sales floor to enhance customer experience and supported daily store operations.
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved customer concerns with clear communication and steady professionalism.
- Trained new associates on vapecity service standards and store procedures.
- Mentored newly hired employees on company programs, fostering a knowledgeable and capable team.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Enforced age verification and compliance rules for regulated sales.
- Maintained up-to-date knowledge of company products and services.
- Coordinated opening and closing tasks for smooth daily workflow.
- Processed cash payments and balanced register activity during shifts.
- Managed inventory checks and restocked shelves with retail merchandise.
- Managed inventory levels by coordinating stock replenishment and placing orders.
- Developed and implemented a system for tracking inventory and ordering supplies to streamline stock management.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Performed scheduled inventory counts and supply audits.
- Performed inventory cycle counting and identified discrepancies.
- Maintained accurate and up-to-date inventory records.
- Investigated discrepancies between physical count and computer records.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Updated stock locations and item details in inventory databases.
- Prepared orders for shipment using picking lists and labeling procedures.
- Inspected product condition and reported discrepancies to supervisors.
- Delegated work to staff, setting priorities and goals.
- Monitored stock levels to ensure availability of products.
- Utilized barcode scanners to quickly update inventories in the system.
Sales Associate
vapecity
San Benito, Texas
05.2024 - 10.2024
- Assisted vapecity customers with vape device and e-liquid selections.
- Processed sales through a point-of-sale system and handled cash transactions.
- Organized and stocked vape products on shelves for easy customer access. and organized displays across the sales floor.
- Explained product features and usage to walk-in shoppers, assisting in informed purchasing decisions.
- Monitored inventory levels to ensure adequate stock on hand, and restocked merchandise from backroom supplies.
- Followed vapecity age-verification and sales compliance procedures.
- Maintained cleanliness of counters to enhance overall store presentation., displays, and testing areas for store presentation.
- Supported team members with daily retail tasks and customer service.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Provided information over the phone to customers regarding store offerings and promotions. to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Restocked shelves to maintain sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained up-to-date knowledge of store merchandise and policies.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Upsold additional items tailored to customer interests to increase overall sales.
- Demonstrated product features and benefits for customers' needs.
- Received and displayed product shipments on store retail shelves upon delivery.
Care Provider
hands of angels
Harlingen, Texas
05.2022 - 01.2024
- Assisted clients with bathing, grooming, and dressing in home-care settings.
- Assisted with daily living activities, such as bathing, dressing, grooming, toileting, and meal preparation.
- Assisted patients with daily personal hygiene.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Prepared meals and snacks following client preferences and dietary needs.
- Prepared healthy meals to meet unique nutrition needs.
- Provided reminders to clients regarding medications and daily care routines.
- Monitored client comfort and reported changes to the family and care team.
- Supported mobility, transfers, and safe walking throughout living spaces.
- Provided assistance with mobility issues by helping patients walk or transfer from one position to another safely.
- Provided companionship through conversation, activities, and emotional support.
- Participated in recreational activities with clients including reading, playing games, going for walks or attending social events.
- Escorted clients to medical appointments and completed errands.
- Maintained clean rooms, laundry, and tidy common areas for clients.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
Employees Retirement System of Texas specialist
ACT Call Center
Harlingen, Texas
04.2018 - 06.2018
- Handled inbound customer calls for ACT Call Center support team
- Resolved account questions using call center systems and knowledge base
- Documented customer interactions in CRM records and case notes
- Verified customer information before updating account details
- Followed call center scripts, policies, and quality standards
- Guided callers through service questions with clear, professional communication
- Escalated complex issues to appropriate ACT Call Center departments
- Participated in ongoing training and compliance activities.
- Generated reports to track performance metrics of team members.
Walmart Associate
Walmart
Harlingen, Texas
04.2011 - 05.2011
- Assisted customers on the Walmart sales floor with product locations and service needs.
- Answered store and merchandise questions and led customers to wanted items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Restocked shelves with Walmart freight and backroom merchandise to ensure product availability for customers.
- Unboxed new merchandise and restocked shelves in organized arrangements to enhance product visibility and appeal.
- Built displays and reset planograms across Walmart departments.
- Executed floor moves, maintained merchandising displays, and organized sales areas to ensure optimal product presentation and accessibility.
- Organized backroom areas and maintained clean, safe workspaces.
Newspaper Carrier
valley morning star
Harlingen, Texas
06.2010 - 03.2011
- Ensured timely delivery of newspapers to maintain customer satisfaction.
- Delivered Valley Morning Star newspapers along assigned home and business routes.
- Handled customer service calls about missed or damaged newspaper deliveries.
- Sorted and bundled newspapers for early morning route preparation.
- Loaded newspapers, inserts, and supplements for daily distribution.
- Verified delivery addresses and corrected route changes with dispatch.
- Tracked undelivered papers and returned extras to circulation office.
- Drove safely through weather conditions while maintaining timely Valley Morning Star delivery.
- Collected route payments and maintained accurate subscriber records.
- Maintained payment records, driving expenses and other delivery information to submit to manager.
- Checked inventory levels at the end of each shift and reported any discrepancies to supervisor.
- Preserved the condition of newspapers to satisfy customers or store locations.
Call Center Representative
Echo Star Communications
Harlingen, Texas
08.2009 - 09.2009
- Answered incoming calls and provided the highest level of professionalism and knowledgeable service to every customer.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Handled inbound and outbound calls for Echo Star Communications customers
- Assisted callers with billing, service, and account changes
- Resolved account questions using company scripts and call center procedures
- Escalated complex issues to supervisors and support teams
- Documented customer details in Echo Star Communications systems
- Maintained professional communication during high-volume call periods
- Followed quality guidelines and compliance rules for every customer interaction
Delivery Driver
Pizza Hut
Harlingen, Texas
03.2009 - 08.2009
- Delivered Pizza Hut orders promptly to customer homes and businesses.
- Processed cash transactions and collected payments accurately to ensure smooth delivery operations.
- Verified Pizza Hut order accuracy before leaving the store.
- Communicated with customers about delivery status and special instructions.
- Inspected vehicle for safety, fuel, and cleanliness to maintain compliance and reliability before each route.
- Loaded hot bags and packaged Pizza Hut meals for transport.
- Assisted Pizza Hut team with order prep and store cleanup.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Transported and safely delivered items to prevent damage or loss.
- Navigated delivery routes using paper maps to ensure timely and efficient deliveries.
- Received daily delivery instructions and route assignments from dispatch.
care giver
Denton State School
Denton, Texas
10.2007 - 11.2008
- Assisted Denton State School residents with bathing, dressing, and personal hygiene.
- Supported meal service and feeding for students with developmental disabilities.
- Monitored resident safety during classroom, dormitory, and recreation activities.
- Documented daily care notes and behavior changes for school staff review.
- Repositioned and transferred residents using safe mobility techniques.
- Guided residents through daily routines and social skill activities.
- Communicated care needs with nurses, teachers, and support staff.
- Facilitated personal care routines to enhance comfort and dignity of residents.
- Maintained clean, organized environment to enhance client happiness and ensure safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Improved patient outlook and daily living through compassionate care.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Provided companionship for elderly clients through engaging conversations and recreational activities to improve emotional well-being.
- Encouraged independence by promoting self-care skills, including bathing, grooming, and toileting.
- Laundered clothing and bedding to prevent infection.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Provided emotional support for clients who were experiencing depression or anxiety due to illness or disability.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Administered prescribed medications on a timely basis following care plan instructions.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
Grocery Stocker
Albertsons
Rockwall, Texas
05.2007 - 07.2007
- Stocked grocery aisles with Albertsons merchandise from backroom deliveries.
- Used pallet jacks to move cases across sales floor.
- Moved heavy merchandise around the store using pallet jacks or other necessary equipment.
- Maintained a clean and organized work area to ensure maximum efficiency in stocking shelves.
- Received, unpacked, and stored incoming merchandise according to company guidelines.
- Rotated perishables using first-in, first-out standards.
- Checked expiration dates on perishable items to guarantee freshness.
- Checked product dates and removed damaged or expired items.
- Faced shelves to keep Albertsons departments neat and shoppable.
- Refilled displays and endcaps with seasonal grocery items.
- Assisted customers finding products and answering aisle questions.
- Communicated inventory shortages to department supervisors and receivers.
- Loaded and unloaded delivery vehicles to maintain inventory.
Delivery Driver
Dallas Morning News
Dallas, Texas
11.2006 - 03.2007
- Delivered newspapers along assigned routes for daily distribution operations.
- Ensured timely delivery of newspapers to customers.
- Delivered papers directly to homes, apartments, businesses.
- Verified delivery addresses and route details for accurate drop-offs.
- Sorted publications and prepared bundles to ensure timely delivery for early-morning distribution.
- Loaded newspapers safely into a vehicle before route departure.
- Followed established delivery schedules and routes accurately.
- Inspected delivery routes for safety hazards.
- Inspected vehicle condition and completed routine safety checks.
- Maintained vehicle cleanliness to uphold professional appearance and enhance customer satisfaction during deliveries. and presentable at all times during deliveries.
- Completed minor vehicle repairs to ensure safe operation during deliveries. on vehicles.
- Reported route issues and delivery delays to circulation supervisors.
- Provided courteous service to subscribers and handled delivery requests.
- Delivered courteous and professional customer service, addressing subscriber inquiries and requests effectively.
- Verified accuracy of order forms prior to deliveries.
- Answered questions regarding subscription services or other inquiries from customers.
Sales Associate
Braum's Ice Cream & Burger Restaurant
Rowlett, Texas
04.2006 - 11.2006
- Rotated perishables using first-in, first-out standards.
- Checked product dates and removed damaged or expired items.
- Refilled displays and endcaps with seasonal grocery items.
- Served ice cream and desserts to guests with friendly, attentive customer service.
- Prepared cones, sundaes, shakes, and specialty treats according to shop standards.
- Operated cash register and processed customer payments accurately.
- Restocked toppings, cups, napkins, and serving supplies throughout shifts.
- Maintained clean counters, display cases, and seating areas during service.
- Followed food safety and sanitation procedures for dairy handling.
- Assisted teammates during busy periods and supported smooth front counter flow.
- Answered guest questions and recommended menu items with clear communication.
- Served patients, guests, and staff with courteous customer service
- Prepared meals following food safety and sanitation standards
- Operated kitchen tools, carts, and serving equipment safely
- Reported inventory needs, spills, and maintenance concerns to supervisors
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Served meals to customers in a friendly and courteous manner.
- Processed drive-thru orders using POS terminals and payment systems at restaurant window.
- Greeted guests and confirmed custom orders for accuracy and speed.
- Processed cash transactions accurately at the register., card, and mobile payments following store procedures.
- Coordinated order handoff with kitchen staff and window team.
- Operated drive-thru window efficiently to ensure fast order processing times.
Education
CNA - Certified Nurses Assistant
Mrs. Granny's Healter Care
McKinney, TX12-2007
High School Diploma -
Los Fresnos High School
Los Fresnos, TX05-2005
Skills
- Point-of-sale system
- Cash transaction management
- Sales strategies
- Inventory management
- Product display management
- Retail management
- Regulatory compliance
Timeline
Sales Associate/on-call coverage
Vapecity
01.2025 - Current
Temporary assistant manager
vapecity
10.2024 - 12.2024
Sales Associate
vapecity
05.2024 - 10.2024
Care Provider
hands of angels
05.2022 - 01.2024
Employees Retirement System of Texas specialist
ACT Call Center
04.2018 - 06.2018
Walmart Associate
Walmart
04.2011 - 05.2011
Newspaper Carrier
valley morning star
06.2010 - 03.2011
Call Center Representative
Echo Star Communications
08.2009 - 09.2009
Delivery Driver
Pizza Hut
03.2009 - 08.2009
care giver
Denton State School
10.2007 - 11.2008
Grocery Stocker
Albertsons
05.2007 - 07.2007
Delivery Driver
Dallas Morning News
11.2006 - 03.2007
Sales Associate
Braum's Ice Cream & Burger Restaurant
04.2006 - 11.2006
CNA - Certified Nurses Assistant
Mrs. Granny's Healter Care
High School Diploma -
Los Fresnos High School