Cody McLelland
Midland,Texas
Summary
Dedicated Account Manager with 7 years of experience working directly with clients to service new and existing accounts. Expert at communication and applying targeted salesmanship techniques to achieve sales goals. Proven track record of driving revenue growth through acquisition of new accounts, while fostering strong, ongoing relationships with existing clients.
Overview
8
8
years of professional experience
Work History
Account Manager
North Texas Sales & Distribution
Odessa, Texas
05.2022 - Current
- Specialized in Sales of Commercial Wash Bay Installations.
- Sales and Rentals of Commercial Pressure Washer Trailers.
- Chemical Sales and Service Contracts.
- Developed successful customer relationships to boost sales opportunities.
- Managed multiple accounts and consistently exceeded performance goals.
- Addressed client concerns and requirements effectively
- Renewed existing accounts by building relationships with clients.
- Maximized profits through contract negotiations and closures.
- De-escalated customer interactions by providing alternative solutions to issues.
- Pitched to new clients by leveraging client base and targeting strategic partnerships.
- Provide technical assistance during product demonstrations or presentations.
- Generated new accounts via cold calling efforts
- Maintained accurate records of all customer interactions in the CRM system.
- Ensured compliance with industry regulations when dealing with clients.
- Developed strategies to increase revenue from existing accounts.
Contract Sales Representative
Lund Services, LLC
Odessa, Texas
03.2023 - Current
- Manage transactions for rentals of light towers, generators, trash trailers, containments, and HVAC units.
- Developed and executed sales strategies for High Demand Cleaning Services, which includes Rigs, Frac Tanks, Salt Water Disposal Wells, and Commercial Properties.
- Negotiated subcontracting agreements with local service companies, ensuring seamless project execution and maintaining competitive pricing.
Automotive Service Manager
Mazda Of Midland
Midland, Texas
01.2017 - 03.2022
- Assigned and scheduled work of auto service staff handling 20+ vehicles per day.
- Improved customer satisfaction and retention by 10%.
- Coordinated daily operations to maintain compliance with monthly and yearly budget goals.
- Assisted in resolving warranty claims between customers and manufacturers.
- Maintained accurate records of all inventory levels, including ordering parts when necessary.
- Monitored shop productivity reports to determine if goals were being met or exceeded.
- Developed and maintained effective relationships with vendors to ensure cost-effective repairs for customers.
- Provided customers with repair estimates and advised them on additional services that may be needed.
- Monitored budgets, resources, and performance metrics.
- Remained calm and professional in stressful circumstances, and effectively diffused tense situations.
- Scheduled preventative maintenance services according to manufacturer's recommendations.
- Reviewed invoices from suppliers to ensure accuracy before payment was made.
- Advised customers on proper vehicle care techniques after completion of repairs.
- Prepared monthly financial statements for review by upper management.
- Resolved customer disputes by listening attentively to their concerns and finding appropriate solutions.
Education
Fire Academy - Fire Sciences Program
Midland College
Midland, TX05-2014
Skills
- Business Development
- Project Management
- Lead prospecting
- Revenue Generation
- Customer Relationship Management (CRM)
- Contract Negotiation
- Upselling
- Payment collecting
- Teamwork and Collaboration
- Cold calling skills
- Relationship building and management
- Customer Service
- Goal-Oriented
- Territory Sales Experience
Timeline
Contract Sales Representative
Lund Services, LLC
03.2023 - Current
Account Manager
North Texas Sales & Distribution
05.2022 - Current
Automotive Service Manager
Mazda Of Midland
01.2017 - 03.2022
Fire Academy - Fire Sciences Program
Midland College
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