Cody Mitchell
Kalispell,MT
Summary
Dynamic leader with extensive experience in enhancing service operations efficiency and fostering strong client relations. Skilled in problem-solving and developing revenue growth strategies that have consistently improved performance and customer satisfaction.
Overview
15
15
years of professional experience
10
10
Certifications
Work History
Managing Member
Montana Boy's Heating & Cooling, LLC
Kalispell, Montana
01.2024 - Current
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Cultivated successful client relations, driving revenue growth.
- Trained employees on customer service techniques to improve client interactions.
- Led team meetings and coaching sessions to enhance performance continually.
- Executed project management on time and within budget, aligning with project road map.
- Developed long-range business growth plans, resulting in increased annual sales.
Service Operator
ZECO
Vernal, Utah
01.2013 - Current
- Resolved customer complaints promptly, ensuring positive relationships with clients.
- Maintained accurate records of customer interactions and transactions.
- Communicated effectively with clients to address service inquiries and concerns.
- Identified operating issues with service rigs, troubleshooting to restore full functionality.
- Analyzed customer feedback survey data to pinpoint areas for improvement.
- Collaborated with team to develop innovative solutions for operational challenges.
- Streamlined workflow processes through teamwork and effective collaboration.
- Assisted in training new operators on safety protocols and equipment usage.
Territory HVAC Manager
A1 Mitchell's Heating & Cooling, LLC
Kalispell, Montana
12.2012 - Current
- Conducted regular meetings to assess progress and identify improvement areas.
- Facilitated discussions for alignment on team goals and collaboration enhancement.
- Led coaching sessions to elevate individual and team performance.
- Enforced customer service standards, resolving issues to maintain service quality.
- Analyzed customer feedback to devise actionable plans for service enhancement.
- Developed strategies focused on increasing customer satisfaction and loyalty.
- Mentored and trained team members to boost job performance.
- Provided leadership and support to new hires, imparting knowledge of company programs.
Area Manager
ZECO
Hobbs, New Mexico
01.2019 - 01.2020
- Supervised employees, maximizing productivity and driving performance improvement through regular feedback.
- Scheduled meetings with store teams to discuss objectives and performance metrics.
- Monitored district performance, ensuring goals were consistently met.
- Collaborated with store managers to enhance employee productivity and efficiency.
- Resolved conflicts professionally to promote positive customer service experiences.
- Developed strategies with managers to identify challenges and improve operations.
- Cultivated strong rapport with associates and team leadership.
Service Operator
Halliburton
Williston, North Dakota
01.2011 - 01.2012
- Oversaw work of drilling crews, implemented corrective actions and maintained safety standards.
- Collaborated with team members to ensure a safe working environment.
- Conducted safety audits and inspections to ensure compliance with industry regulations.
- Utilized effective communication skills to deliver instructions to crews and build collaborative groups focused on accomplishing goals on tight schedules.
- Resolved customer complaints in a timely manner while maintaining positive relationships.
- Analyzed data from customer feedback surveys to identify areas for improvement and enhance service delivery.
- Operated machinery to facilitate daily service operations efficiently.
- Conducted routine maintenance on tools and equipment as scheduled.
- Monitored equipment performance and reported issues promptly to management.
Education
Associate of Applied Science - Heating & Cooling Technology
Mitchell Technical College
Mitchell, SD05-2011
Skills
- Customer relationship management
- Project management
- Employee training
- Revenue growth strategy
- Electrical-Mechanical troubleshooting
- Service operations efficiency
- Problem solving
Certification
CPR, AED, and First Aid (HESS)
Timeline
Managing Member
Montana Boy's Heating & Cooling, LLC
01.2024 - Current
Area Manager
ZECO
01.2019 - 01.2020
Service Operator
ZECO
01.2013 - Current
Territory HVAC Manager
A1 Mitchell's Heating & Cooling, LLC
12.2012 - Current
Service Operator
Halliburton
01.2011 - 01.2012
Associate of Applied Science - Heating & Cooling Technology
Mitchell Technical College