Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
Generic

Cody Potts

Sparta,MI

Summary

I earned a Bachelor's degree in Sociology from the University of Michigan in May 2022. As a Small Business Owner, AI Training Specialist, and Territory Support Manager, I’ve driven significant sales growth while contributing to the development and refinement of AI model comprehension and responsiveness. I bring strong interpersonal and communication skills to every role, with a passion for helping others and fostering a positive, productive workplace. No matter the position, I am committed to excellence and consistently aim to be a valuable asset to both my team and employer.

Overview

10
10
years of professional experience

Work History

Territory Support Manager

Atlas Installers
07.2025 - Current
  • Developed employee schedules for W-2 and 1099 workers to ensure optimal coverage and time-efficient routes across Kansas, Missouri, and other Midwestern states when applicable
  • Reviewed approximately 50 contracts while answering/responding to approximately 40 phone calls and emails per day
  • At the intersection of operations, customer success, and strategic growth, driving seamless execution and long-term value
  • Streamlined and oversaw quality programs to reduce overdue compliance tasks and enhance regulatory efficiency

AI Training Specialist

Scale AI
02.2024 - Current
  • Trained machine learning models using diverse datasets to enhance predictive accuracy and overall performance
  • Implemented ethical AI practices by conducting bias detection, fairness evaluations, and ensuring transparency in model decision-making
  • Monitored and maintained deployed models, performing retraining and optimization to adapt to changing data and evolving business needs

Small Business Owner

Online Sales
11.2021 - Current
  • Generated $80,000–$100,000 in annual sales (2022–2024) within the sports card industry through strategic product sourcing and targeted marketing efforts
  • Delivered exceptional customer service across multiple e-commerce platforms, achieving 99.9% positive feedback over 10,000+ orders
  • Built and managed a social media presence to engage customers, strengthen brand identity, and drive business growth

Server

Bob Evans
11.2018 - 08.2019
  • Provided outstanding customer service by proactively addressing guest needs and creating a welcoming, enjoyable dining experience
  • Adapted seamlessly to fast-paced environments, maintaining composure and delivering high-quality service during peak hours and shifting priorities

Manager Assistant

Science Learning Center, University of Michigan
09.2018 - 01.2019
  • Delivered comprehensive administrative support to the manager, contributing to seamless daily operations and improved workflow efficiency
  • Redesigned office processes and procedures to boost productivity and eliminate operational bottlenecks
  • Coordinated and managed calendars, appointments, and meetings to optimize the manager’s time and prevent scheduling conflicts

Card Services Representative

Mercantile Bank
01.2016 - 05.2018
  • Streamlined filing systems by transitioning physical documents to organized digital files, significantly improving efficiency
  • Maintained strict compliance with state and federal regulations to protect customer confidentiality and data security
  • Drafted a wide range of written communications, reports, and documents to support seamless operational workflows

Education

Bachelors of Arts - Sociology

University of Michigan
Ann Arbor, MI
05.2022

Skills

  • Problem Solving
  • Contract management
  • Schedule coordination
  • Support services
  • Verbal and written communication
  • Decisive Decision-making
  • Communications support
  • Critical thinking and problem solving
  • Office administration
  • Staff management
  • Technical support understanding
  • Document management
  • Client retention
  • Team development

Hobbies and Interests

In my free time, I like to disc golf with my friends, bowl with my dad every Tuesday, and spend meaningful time with my fiancé. I watch an unhealthy amount of basketball, football, and baseball, not only because my sports card business relies on up-to-date knowledge of prospects and trending players, but because I have a deep love for sports and how they bring people together.

Timeline

Territory Support Manager

Atlas Installers
07.2025 - Current

AI Training Specialist

Scale AI
02.2024 - Current

Small Business Owner

Online Sales
11.2021 - Current

Server

Bob Evans
11.2018 - 08.2019

Manager Assistant

Science Learning Center, University of Michigan
09.2018 - 01.2019

Card Services Representative

Mercantile Bank
01.2016 - 05.2018

Bachelors of Arts - Sociology

University of Michigan

Similar Profiles

CREATE PROFILE