Cody Rayls
Kokomo,IN
Summary
Achieved significant improvements in customer experience and team morale as a Customer Support Manager/Non-Destructive Testing Technician at ThyssenKrupp Materials NA, leveraging skills in client relationship building and visual inspection techniques. Excelled in high-pressure situations as a Kokomo Police Department officer, demonstrating unparalleled empathy and effective communication. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Support Manager
ThyssenKrupp Materials NA
2020.07 - Current
- Managed a team of customer support representatives, providing ongoing training and development opportunities.
- Streamlined the customer support process for faster resolution times and improved customer experience.
- Established a positive work environment for the support team, fostering open communication channels and boosting employee morale.
- Implemented knowledge management systems that enabled representatives to quickly access information needed to resolve customer issues effectively.
- Supported project completion by conducting timely tests on various components, ensuring quality control was maintained throughout the project lifecycle.
- Demonstrated flexibility in adapting to changing project needs by effectively shifting focus between different non-destructive testing techniques as required.
- Maintained a safe working environment by adhering to all safety guidelines and protocols during testing processes, reducing the risk of accidents or injuries onsite.
Police Officer
Kokomo Police Department
2011.06 - 2020.07
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
Education
Associate of Applied Science - Criminal Justice
Purdue Global
Lafayette, IN09.2023
Skills
- Empathy and patience
- Client Relationship Building
- Customer Relations
- Training and mentoring
- Liquid Penetrant Inspection
- Visual Inspection Techniques
- Magnetic Particle Inspection
- Radiography
Certification
- 24 hours of Computed/Digital Radiographic Testing Method with 16 Hours of hands on equipment familiarization
- Introduction to Non-Destructive Testing
- 32 hours Magnetic Particle Testing Method Level I & II
- 32 hours Liquid Penetrant Testing Method Level 1 & II
- 40 hours Industrial Radiography Radiation Safety
- 40 hours Radiographic Testing Method Level I
- 40 hours Radiographic Testing Method Level II
- 40 hours Ultrasonic Testing Method Level I
- 40 hours Ultrasonic Testing Method Level II
Timeline
Customer Support Manager
ThyssenKrupp Materials NA
2020.07 - Current
Police Officer
Kokomo Police Department
2011.06 - 2020.07
Associate of Applied Science - Criminal Justice
Purdue Global
- 24 hours of Computed/Digital Radiographic Testing Method with 16 Hours of hands on equipment familiarization
- Introduction to Non-Destructive Testing
- 32 hours Magnetic Particle Testing Method Level I & II
- 32 hours Liquid Penetrant Testing Method Level 1 & II
- 40 hours Industrial Radiography Radiation Safety
- 40 hours Radiographic Testing Method Level I
- 40 hours Radiographic Testing Method Level II
- 40 hours Ultrasonic Testing Method Level I
- 40 hours Ultrasonic Testing Method Level II
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