Cody Richardson
Overland Park
Summary
Dynamic Customer Care Manager with a proven record at Sunlighten Saunas, specializing in training and mentoring teams to elevate the customer experience. Skilled in account management and proficient with CRM platforms including NetSuite and Salesforce, I have led initiatives that enhanced service for high-value clients while driving operational efficiency and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Customer Care Manager
Sunlighten Saunas
05.2023 - Current
- Supervised daily operations and customer satisfaction
- Conducted training and mentored team members to promote product knowledge and commitment to friendly service
- Partnered with the Sunlighten marketing team to accommodate service for large commercial clients
- Created and led a priority care team for high value clients
- Led a project to update thousands of power boxes to resolve issues before reaching customers
Reverse Logistics Coordinator
Sunlighten Saunas
10.2019 - 05.2023
- Notified Sunlighten logistics team of status or potential delays of orders
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints
- Monitored and adjusted inventory levels according to availability
- Responsible for inventory management of all warranty parts
Infantry Team Leader 4th Infantry Division
United States Army
12.2014 - 04.2018
- Onboarded newly assigned personnel, ensuring smooth integration into unit operations and protocols.
- Led a 4–6 member infantry team through rigorous training and real-world missions, maintaining constant operational efficiency.
- Coordinated patrols, security operations, and mission briefings under both simulated and live combat conditions.
- Maintained accountability for high-value equipment, including weaponry and communication systems, with zero loss incidents.
- Served in Helmand Province, Afghanistan (2016) in support of Operation Freedom Sentinel.
- Obtained Department of Defense Secret Clearance.
Education
Certificate of IT Systems Administrator - Information Technology
Centric Training
Kansas City, MO08-2019
Skills
- Training and Mentoring
- Account Management
- Customer Experience Improvement
- Customer Relations
- CRM Software: NetSuite and Salesforce
Timeline
Customer Care Manager
Sunlighten Saunas
05.2023 - Current
Reverse Logistics Coordinator
Sunlighten Saunas
10.2019 - 05.2023
Infantry Team Leader 4th Infantry Division
United States Army
12.2014 - 04.2018
Certificate of IT Systems Administrator - Information Technology
Centric Training
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