CODY ROBERTS
Oppelo,AR
Summary
Results-driven, highly experienced in diagnostic and repair platforms, as well as customer relationship building. I take pride in my work, and in turning out work that is beyond satisfactory for customers. Eager, precise, and efficient are three great words to describe myself. I love building a family-friendly environment with customers, as well as coworkers. Learning new skills, techniques, and product information is always of interest to me. Critical thinking and problem-solving are strong suits of mine, as well as customer service skills. I am looking to carrying these characteristics over into the medical field, with the goal of expanding my professional capability and knowledge as I traverse my degree in the medical field.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technician
Moix Rv
Conway, AR
05.2025 - Current
- Conducted routine inspections to identify potential issues proactively.
- Operated various tools and machinery following safety protocols.
- Collaborated with team members to troubleshoot technical problems effectively.
- Documented maintenance activities and reported findings to management.
- Trained new technicians on equipment handling and safety procedures.
- Replaced defective components or parts as needed.
- Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
- Utilized a variety of hand tools including soldering irons, screwdrivers, pliers, cutters, wire strippers and crimpers.
- Maintained records of repairs, calibrations, and tests performed on equipment.
- Managed quality control and maintained high level of customer satisfaction.
- Followed safety practices to safeguard against injury and damage to property.
- Participated in training to maintain technical expertise and proficiency on applicable equipment.
- Reviewed technical manuals and other documents related to product operation and maintenance requirements.
- Completed scheduled appointments on time to drive quality service.
- Kept records of parts and equipment used in projects to update inventory.
- Coordinated repair and maintenance plans with co-workers and supervisors ahead of scheduled projects.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
Mechanic /Mechanic Shop Foreman
Moix ETC
Conway, AR
03.2020 - 05.2025
- Assessed and diagnosed mechanical problems on a variety of vehicles, using specialized diagnostic equipment.
- Processed invoices for completed services and parts orders accurately, and promptly.
- Communicated effectively with customers regarding work performed, estimated costs, and delivery times.
- Managed relationships with vendors to obtain competitive pricing on parts and materials needed for repairs.
- Organized the daily workflow in the shop to ensure efficient operations.
- Collaborated with the management team to develop long-term goals for the shop's success.
- Reviewed estimates prepared by technicians prior to submitting them to customers for approval.
- Provided excellent customer service by responding quickly to inquiries from clients via phone or email.
- Trained and supervised mechanics, providing technical guidance as needed.
- Directed employee activities to meet time schedules, productivity levels, and maintain quality standards.
- Authorized and arranged the purchase of supplies, tools, and machinery to facilitate repair services.
TEAM MEMBER Lube Tech
Big O Tires
Conway, AR
11.2019 - 03.2020
- Assisted customers with tire selection and product recommendations.
- Maintained accurate inventory records and organized stock displays.
- Performed tire installations and repairs according to safety standards.
- Operated various tools and equipment for tire service efficiently.
- Collaborated with team members to ensure timely service delivery.
- Educated customers on proper tire maintenance and care practices.
- Monitored shop cleanliness and adhered to safety protocols consistently.
- Resolved customer inquiries and complaints with professionalism and courtesy.
- Maintained a clean and organized work area throughout shift.
- Worked hard to learn required tasks quickly to maximize performance.
- Greeted customers upon entering the store with friendly demeanor.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Collaborated with team members to maximize productivity and efficiency.
- Rotated through series of different stations based on team needs.
- Built and maintained working relationships with peers and upper management.
- Trained new team members using approved training materials and information.
- Received, processed, and stocked merchandise in accordance with store policies.
- Participated in team meetings to discuss strategies for improvement.
- Created detailed reports outlining project progress and results achieved.
Stocker
Academy Sports
Conway, AR
08.2019 - 02.2020
- Handled customer complaints immediately to drive customer satisfaction and repeat business.
- Assigned jobs and work areas to mechanics to best utilize skills and knowledge.
- Worked with coworkers to complete tasks.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Performed general maintenance and repair.
- Conducted cycle counts to verify accuracy of inventory records.
- Provided assistance in unloading materials from delivery trucks onto pallets.
- Generated reports on inventory levels and order status for management review.
- Assisted with loading and unloading trucks and stocking shelves with merchandise.
- Collaborated with team members to optimize efficiency of warehouse operations.
- Examined incoming shipments for damage or discrepancies; reported any issues promptly.
- Cleaned work area regularly including sweeping floors, wiping down surfaces.
- Organized and inventoried stock items in warehouse according to product size, weight, and other characteristics.
- Trained new employees on receiving procedures, use of equipment.
- Packed, sealed, and labeled customer orders to prepare for shipping.
- Received shipments from various carriers, verifying piece counts with supporting documentation.
Automotive Parts Salesperson
Autozone
Morrilton, AR
04.2018 - 02.2020
- Built relationships with customers by providing helpful advice on maintenance procedures for their vehicles.
- Provided technical support to customers regarding installation of purchased products.
- Assisted customers with selecting appropriate automotive parts based on their vehicle make, model, and year.
- Maintained an organized inventory system for tracking stock levels of automotive parts and accessories.
- Organized product displays according to company guidelines while promoting merchandise effectively.
Fast Food Worker
Wendy's
Conway, AR
01.2017 - 04.2018
- Ensured compliance with all safety regulations when handling hazardous materials or chemicals used in auto repair processes.
- Developed strong customer service skills by providing exceptional service to customers in a timely manner.
- Utilized computer software programs to access pricing information for ordering automotive parts from suppliers.
- Demonstrated effective communication skills by explaining complex automotive parts and services to customers.
- Developed expertise in using point-of-sale systems for processing orders quickly and accurately.
- Maintained cleanliness of work areas, including counters, tables and floors.
- Provided excellent customer service by greeting customers, taking orders and responding to inquiries.
- Kept work areas stocked with supplies and ingredients.
- Greeted customers, provided excellent customer service, and addressed customer inquiries.
- Processed payments from customers using cash registers or other payment processing devices.
- Efficiently prepared food orders according to customer requests.
- Handled customer complaints professionally while remaining calm under pressure.
- Performed daily opening and closing procedures for restaurant operations.
- Communicated with co-workers to improve operations and reduce wait times.
- Monitored food quality and freshness throughout the shift.
- Operated fryers, grills, ovens, microwaves and other kitchen equipment safely.
- Stocked shelves with ingredients necessary for menu items.
- Cleaned counters, cashier area and utensil display to comply with sanitary regulations.
- Organized utensils, napkins and condiment supplies to create clean display.
- Interacted patiently with customers to foster ideal customer service experience.
- Developed a thorough knowledge of menu items and their preparation methods.
Education
High School Diploma -
Bigelow Highschool
Bigelow, AR08.2019
Associate of Applied Science - Health Information Management
Arkansas Tech University
Ozark, ARSkills
- Schematic interpretation
- Preventive maintenance
- Vehicle inspections
- Tire services
- Suspension systems
- Pneumatic systems
- Inventory management
- Technical documentation
- Computer literacy
- Customer service
- Diagnostic troubleshooting
- Safety compliance
- Customer relationship management
- Team collaboration
- Employee training
- Problem solving
- Attention to detail
- Time management
- Quality control
- Critical thinking
- Written/Verbal communication
- Document preparation
- Multitasking and organization
- Medical coding
- Data entry
- Electronic health records management
- HIPAA compliance
- Anatomy and physiology
- Continuous learning attitude
- Medical terminology
- Medical billing
- Data security procedures
- Patient data identification
References
References available upon request
Affiliations
- Reading
- Mountain biking
- Auto racing
- Fishing
- Kayaking
- Going to the gym
- Running
Accomplishments
- Named on the ATU Chancellor's list for 2025 year
- Graduated high school with honors
- Enrolled in GT programs for my high school career
- OSHA Certified
- Multiple certifications for gas & diesel repair for multiple manufacturers
Certification
- OSHA certified
- Kioti diesel engine certified
- Kioti Transmission/HST certified
- Kioti diagnostic certified
- Suzuki level 1 diagnostic certified
- Suzuki level 2 maintenance certified
- Artic Cat master diagnostic certified
- Artic Cat master maintenance certified
- Artic Cat master repair certificatied
References
References available upon request.
Timeline
Technician
Moix Rv
05.2025 - Current
Mechanic /Mechanic Shop Foreman
Moix ETC
03.2020 - 05.2025
TEAM MEMBER Lube Tech
Big O Tires
11.2019 - 03.2020
Stocker
Academy Sports
08.2019 - 02.2020
Automotive Parts Salesperson
Autozone
04.2018 - 02.2020
Fast Food Worker
Wendy's
01.2017 - 04.2018
High School Diploma -
Bigelow Highschool
Associate of Applied Science - Health Information Management
Arkansas Tech University