Cody Samuels
Vancouver,WA
Summary
Accomplished Customer Service Representative with a proven track record at Walmart, enhancing customer loyalty through exceptional problem resolution and empathy. Skilled in Microsoft Office Suite and active listening, Spearheaded team development initiatives at California Pizza Kitchen, significantly improving training efficiency. Expert in leveraging critical thinking and computer proficiency to drive results and foster positive customer relations.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Walmart
08.2023 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Restaurant Server
Longhorn Steakhouse
12.2017 - 04.2020
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
FOH Trainer
California Pizza Kitchen
06.2013 - 01.2017
- Improved team morale and communication through regular feedback sessions and collaborative problem-solving activities.
- Streamlined onboarding processes for new hires, resulting in a more efficient and effective training experience.
- Identified areas for improvement within the FOH staff by evaluating performance metrics, leading to targeted coaching sessions for skill development.
- Collaborated with other trainers to develop best practices for continued professional growth among FOH employees.
Education
Clark College
Vancouver, WA 03.2023 -
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
- Computer Proficiency
- Payment Processing
- Complaint resolution
- Money handling abilities
- Professional telephone demeanor
- Microsoft Outlook
- Team Development
- Microsoft Office Suite
Accomplishments
Employee of the month at Walmart
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Played soccer for Clark College
Played soccer for Clark College for 1 season and was recognized as a league all-star in 2007
Timeline
Customer Service Representative
Walmart
08.2023 - 01.2024
Clark College
03.2023 -
Restaurant Server
Longhorn Steakhouse
12.2017 - 04.2020
FOH Trainer
California Pizza Kitchen
06.2013 - 01.2017
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