Cody Shopshire
Nashville,TN
Summary
Dog dad. Coffee Lover. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Server
Virgin Hotels
04.2023 - 05.2024
Account Executive
Thankful's AI-powered agent
06.2022 - 03.2023
- Thankful's AI-powered agent makes insanely good customer service possible for every eCommerce company
- Specifically built to transform customer service, Thankful is so adept at solving problems such as returns, exchanges, order tracking, missing packages, and 51 other actions, end-users believe they're interacting with a human
- Designed to work seamlessly with most major helpdesk and ecommerce platforms, Thankful can be integrated into the customer experience in minutes to deliver vastly improved CSAT scores and happier customers.
Account Executive- Mid Market
360Learning
09.2021 - 06.2022
- Cody Shopshire - page 1My main job is to develop account strategies that position the company as a strategic resource to generate new businesses
- I also leverage a deep understanding of products and services and how they are sold to deliver value in the marketplace.
Account Manager
Forrester
08.2020 - 09.2021
- I served as a trusted advisor to strategy, sales, marketing, and product executives
- Through my exceptional communication skills, I cultivated engaging relationships with existing high-tech client accounts and deepened client engagement
- I also partnered with industry analysts, solution partners, program managers, and the customer success team to sell and deliver prescriptive client solutions.
Independent Sales Representative
Warrantech / Carco
08.2015 - 09.2021
- Outside Account Manager Responsible for: -Prospecting -Providing solutions to used auto dealers -Specializing in GAP and extended service warranties -Closing -Managing Accounts
Account Executive I- Mid Market
Forrester
03.2020 - 08.2020
- After getting promoted to Account Executive 1, I worked as a hunter while working with the BDR
- I consistently maintained a good closing rate from the accounts within the territory
- I maintained good working relationships with senior management (director, VP, and C-level)
- I also conducted a needs analysis and demonstrated company value to potential clients by addressing critical business issues.
BDR- CX Certified
Forrester
04.2019 - 03.2020
- As a BDR, I supported the account executives in selling new client business to C-level US government leaders, utilizing skills as a CX certified
- I worked within a tightly defined sales process to ensure a consistent, unified approach to selling Forrester services and promoting customer satisfaction and loyalty.
Customer Service Representative
The Fischer Group
04.2018 - 10.2018
- -Maintained relationships with 3 parties to enable a smooth transaction
- (outside reps, the buyer, and the client who will use the products) -Invoicing -Quoting -Customer Support
Sales Development Representative
Fransmart
10.2017 - 02.2018
- Lead Generation
Level 3 associate
In-N-Out Burger
02.2013 - 01.2015
Education
Bachelor of Business Administration (B.B.A.) - Finance and Financial Management
Sonoma State University
Sonoma01.2015
Orange Lutheran high school
01.2011
Skills
- Entrepreneurship
- Sales
- Marketing
- Microsoft Office
- Microsoft Excel
- Teamwork
- Leadership
- Time Management
- Social Networking
- Salesforce
- Apollo
- Zoom Info
Certification
Forrester CX Certification
Timeline
Server
Virgin Hotels
04.2023 - 05.2024
Account Executive
Thankful's AI-powered agent
06.2022 - 03.2023
Account Executive- Mid Market
360Learning
09.2021 - 06.2022
Account Manager
Forrester
08.2020 - 09.2021
Account Executive I- Mid Market
Forrester
03.2020 - 08.2020
BDR- CX Certified
Forrester
04.2019 - 03.2020
Customer Service Representative
The Fischer Group
04.2018 - 10.2018
Sales Development Representative
Fransmart
10.2017 - 02.2018
Independent Sales Representative
Warrantech / Carco
08.2015 - 09.2021
Level 3 associate
In-N-Out Burger
02.2013 - 01.2015
Bachelor of Business Administration (B.B.A.) - Finance and Financial Management
Sonoma State University
Orange Lutheran high school
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