Cody Solis
Lewiston,ID
Summary
Dynamic Customer Service Professional with a proven track record at Cambia Health Solutions, excelling in empathetic communication and conflict resolution. Recognized for enhancing customer satisfaction through active listening and transparent interactions. Skilled in data analysis, consistently meeting performance metrics while fostering team collaboration and professional development.
Overview
5
5
years of professional experience
Work History
Customer Service Professional
Cambia Health Solutions- Regence
11.2024 - Current
- Assisted customers by answering questions and responding to inquiries.
- Developed rapport with customers through active listening and empathetic communication, resulting in enhanced satisfaction levels.
- Consistently met performance metrics by setting personal goals and seeking feedback from supervisors for continuous improvement.
- Established trust with customers through transparent communication, providing honest assessments of situations and setting realistic expectations for resolution timelines.
Labor Assistant
Washington State University
07.2024 - 09.2024
- Participated in ongoing professional development opportunities to continuously enhance relevant skills sets within the industry setting.
- Expedited task completion through balanced prioritization of duties, optimizing time management strategies.
- Maintained detailed records of labor relations activities to support decision-making processes during negotiations.
- Provided guidance on interpretation and application of collective bargaining agreements to prevent misunderstandings or violations.
- Assisted human resources department in developing policies that aligned with both organizational goals and legal requirements.
Assembler/Recruiting Coordinator
SEL
04.2022 - 07.2024
- Increased production efficiency by assembling components quickly and accurately.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Coordinated schedules to arrange management interviews with applicants.
Assembler
ATK-CCI Speer
01.2022 - 03.2022
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety by maintaining a clean and organized work area at all times.
- Maintained high-quality standards with thorough inspections of assembled parts.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.
Laborer
In Good Hands Construction
03.2020 - 01.2022
- Loaded, unloaded, and moved material to and from storage and production areas.
- Expanded skill set through continuous learning of new techniques, tools, and equipment related to laborer tasks.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Performed general housekeeping and cleaning tasks.
Education
Associate of Arts - Psychology
Lewis And Clark State University
Lewiston, ID09-2024
Skills
- Data analysis
- Research methodology
- Statistical software
- Customer service
- Empathetic communication
- Conflict resolution
- Time management
- Team collaboration
- Professional development
- Customer service excellence
References
Becky Olinger-Previous Supervisor SEL
208-792-1322
Thomas Elhart- Previous Supervisor SEL
360-635-1305
Madeline Biggers- Previous Co-Worker SEL
208-413-3244
Sarah King- Current Supervisor Regence
208-791-8703
Timeline
Customer Service Professional
Cambia Health Solutions- Regence
11.2024 - Current
Labor Assistant
Washington State University
07.2024 - 09.2024
Assembler/Recruiting Coordinator
SEL
04.2022 - 07.2024
Assembler
ATK-CCI Speer
01.2022 - 03.2022
Laborer
In Good Hands Construction
03.2020 - 01.2022
Associate of Arts - Psychology
Lewis And Clark State University
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