Cody Solis
Happy Valley,OR
Summary
Customer Service Professional experienced in empathetic communication and conflict resolution. Enhanced customer satisfaction through active listening and transparent interactions while meeting performance metrics and fostering team collaboration. Delivered results in fast-paced environments by prioritizing tasks and effectively managing escalated customer support issues.
Overview
2
2
years of post-secondary education
7
7
years of professional experience
Work History
Customer Service Representative
Bridgetown Veterinary Emergency and Referral
Portland, OR
07.2026 - 10.2026
- Greeted clients with calm service during routine and emergency visits.
- Answered phone inquiries and relayed messages to veterinary technicians and doctors.
- Managed appointment scheduling and client check-in at veterinary front desk.
- Processed payments, invoices, and client account updates in clinic systems.
- Coordinated exam room flow and supported daily hospital operations.
- Filed patient records and maintained accurate medical and contact information.
Patient Access Registrar
OHSU Hospital
Portland, Oregon
03.2026 - 07.2026
- Greeted patients and verified demographics at front desk.
- Collected insurance information and updated patient records.
- Scheduled appointments using healthcare scheduling systems.
- Processed referrals and coordinated visit paperwork.
- Supported medical office workflows and daily reception tasks.
- Answered incoming calls in a professional manner.
- Answered calls and routed questions to appropriate staff.
- Adhered to HIPAA regulations when handling confidential patient information.
Mental Health Assistant
Cascadia Behavioral Healthcare
Portland, OR
09.2025 - 01.2026
- Supported patient care on psychiatric unit at behavioral health facility.
- Assisted with daily living activities in residential treatment setting.
- Maintained safety during crisis interventions and emergency responses.
- Documented patient observations in clinical records and shift notes.
- Guided patients through therapeutic activities and group routines.
- De-escalated agitated behavior using calm verbal communication.
- Coordinated with interdisciplinary team during care planning meetings.
Customer Service Professional
Cambia Health Solutions- Regence
Lewiston, ID, ID
11.2024 - 02.2025
- Assisted customers by addressing inquiries and resolving issues to enhance overall experience.
- Reviewed eligibility, enrollment, and plan details using Cambia Health Solutions systems.
- Assisted customers by answering questions and responding to inquiries.
- Developed rapport with customers through active listening and empathetic communication, resulting in enhanced satisfaction levels.
- Handled member calls regarding benefits, claims, and coverage, ensuring accurate information and customer satisfaction.
- Reviewed eligibility, enrollment, and plan details to support informed decision-making for customers.
Labor Assistant
Washington State University
07.2024 - 09.2024
- Participated in ongoing professional development opportunities to continuously enhance relevant skill sets within the industry setting.
- Expedited task completion through balanced prioritization of duties, optimizing time management strategies.
- Maintained comprehensive records of labor relations activities, facilitating informed decision-making during negotiations.
- Provided guidance on interpretation and application of collective bargaining agreements to prevent misunderstandings or violations.
- Collaborated with human resources in developing policies that aligned with organizational goals and ensured compliance with legal standards.
Assembler/Recruiting Coordinator
SEL
04.2022 - 07.2024
- Increased production efficiency by assembling components quickly and accurately.
- Conducted thorough inspections of assembled parts to ensure high-quality standards.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team's overall success.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Conducted phone interviews to assess applicants' relevant knowledge, skills, experience and aptitudes.
- Coordinated schedules for management interviews, ensuring timely and efficient applicant evaluations.
Assembler
ATK-CCI Speer
01.2022 - 03.2022
- Increased production efficiency by assembling components quickly and accurately.
- Enhanced workplace safety through consistent maintenance of a clean and organized work area.
- Ensured high-quality standards by conducting thorough inspections of assembled parts.
- Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team's overall success.
Laborer
In Good Hands Construction
03.2020 - 01.2022
- Loaded, unloaded, and moved materials efficiently between storage and production areas to support operations.
- Developed skills in new techniques, tools, and equipment to enhance laborer capabilities.
- Improved worksite efficiency by maintaining clean and organized work areas.
- Executed thorough cleaning procedures to maintain cleanliness and safety in work environment.
Education
Bachelor Of Science - Psychology And English
Lewis And Clark State College
Lewiston, IDAssociate of Arts - Behavioral Sciences
Lewis And Clark State College
Lewiston, ID 09.2022 - 09.2024
Skills
- Customer service
- Customer satisfaction
- Empathetic communication
- Conflict resolution
- Time management
- Team collaboration
- Professional development
- Data analysis
- Research methodology
- Statistical software
References
Lexxi Warner- Previous Co-Worker Bridgetown Vet
+1 (360) 513-7406
Katelynn Cowden Bray- Previous Supervisor Bridgetown Vet
+1 (971) 470-9586
Meghan Quimby- Previous Co-Worker OHSU
541-646-6045
Timeline
Customer Service Representative
Bridgetown Veterinary Emergency and Referral
07.2026 - 10.2026
Patient Access Registrar
OHSU Hospital
03.2026 - 07.2026
Mental Health Assistant
Cascadia Behavioral Healthcare
09.2025 - 01.2026
Customer Service Professional
Cambia Health Solutions- Regence
11.2024 - 02.2025
Labor Assistant
Washington State University
07.2024 - 09.2024
Associate of Arts - Behavioral Sciences
Lewis And Clark State College
09.2022 - 09.2024
Assembler/Recruiting Coordinator
SEL
04.2022 - 07.2024
Assembler
ATK-CCI Speer
01.2022 - 03.2022
Laborer
In Good Hands Construction
03.2020 - 01.2022
Bachelor Of Science - Psychology And English
Lewis And Clark State College