TEKEYA MOTE

Contacted customer to confirm and verify contract details, ensuring accuracy and customer understanding

Collected final payment following customer satisfaction verification with completed installations

Processed payments through payhub and finance company, facilitating smooth financial transactions

Communicate with installation teams from start to finish of install via slack

• Handled high call volumes in fast-paced environment to provide timely customer assistance.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Collaborated with team to achieve key objectives and enhance service delivery.
• Prepare product or service reports by collecting and analyzing customer information
• Ability to multi-task, prioritize and manage time effectively

• Greet customers and discuss the type, quality, and quantity of merchandise sought for rental.
• Provide information about rental items, such as availability, operation, or description.
• Greeted customers to assess type, quality, and quantity of rental merchandise needed.
• Computed charges for rentals and processed payments to ensure accurate transactions.
• Answered telephones to provide information and receive orders.
• Facilitated rental transactions by providing customers with requested items., arrange for provision of services to customers, and accept returns.
• Recommended and advised on diverse products and services to enhance customer satisfaction.
• Recommend and provide advice on a wide variety of products and services.

• Prepare and sold a broad range of customized merchandise to individuals and commercial accounts.
• Prepare and sold broad range of customized merchandise to individuals and commercial accounts.
• Cross-train and provide back-up for other customer service representatives when needed.
• Developed highly empathetic client relationships and earned a reputation for exceeding sales goals.