Leonardo De Luna
Tidy Tank septic
Crystal Lake,IL
1
Language
5
Certifications
12
years of professional experience
Customer Service Representative managing high-volume inbound and outbound calls, appointment scheduling for 15+ jobs per week, and service coordination for plumbing, sewer, and septic work. Creates and updates customer accounts, processes credit card payments, and keeps job data accurate across company systems. Supports estimates, JULIE utility locate requests, and inside sales follow-up through clear communication with customers and field technicians.
Work History
Customer Service Representative
2 Years 6 Months- Manage 60 inbound and outbound calls weekly while handling service requests and scheduling needs.
- Create and update customer accounts in company software to keep records accurate and organized.
- Process customer credit card payments accurately and securely during service transactions.
- Set up estimates and coordinate follow-up appointments for customers needing additional service or evaluation.
- Support outbound follow-up calls to customers and prospects to advance estimates, appointments, and sales opportunities.
- Coordinate with technicians, dispatch, and JULIE to share job details and arrange utility locates before excavation work.
Production Lead
4 Years 1 Month- Led 3 departments and 25 people in process control for gateway router refurbishment.
- Supervised 15 people on the production line across testing, hand cleaning, repair, and assembly.
- Managed 6 people in harvesting, disassembling routers to recover usable components.
- Directed 4 people in sandblasting to support refurbishment flow and part preparation.
- Assisted with 90 employee evaluations while supporting accountability across production teams.
- Conducted monthly inventory cycle counts and monitored consumables and Kanban levels for production use.
- Trained quality technicians on customer Critical Characteristics, Critical Steps, and station requirements.
Kitchen Manager
2 Years- Applied working knowledge of all line positions and appliances to keep service moving during peak shifts.
- Handled opening and closing procedures, including cash handling and store logs, with consistent attention to detail.
- Maintained documentation for purchasing and inventory control to support accurate restaurant operations.
Sales Associate
4 Years 5 Months- Sold mobile products to consumers while balancing full-time and part-time work schedules.
- Delivered customer service by explaining device features, pricing, and purchase options clearly.
- Earned several sales awards through consistent performance and strong customer interactions.
Kitchen Supervisor
- Supervised broil, flattop, and fry station execution to keep line service organized and consistent.
- Performed routine cleaning and upkeep on kitchen appliances and prep areas to support safe operations.
- Coordinated kitchen workflow and prioritized hands-on support across stations during busy meal periods.
Line Cook
11 Months- Prepared ingredients and menu items in a busy kitchen while maintaining consistent quality and pace.
- Stored food correctly and rotated stock to reduce waste and keep supplies organized.
- Followed Wisconsin State Health Department standards while supporting daily kitchen operations.
Education
Encore University
Associate's degree
Gateway Technical College
Skills
Scheduling coordination
Appointment management
Customer service
Customer support
Production scheduling
Inventory control
Quality control
Manufacturing
Kitchen management
Purchasing
Cash handling
Restaurant operations
Microsoft Excel
Microsoft Access
ADP payroll
SharePoint
IT support
Technical troubleshooting
Service dispatch software
Work order management
Route scheduling
Service call coordination
Inside sales closing
Lead follow-up
Customer account management
Sales order entry
Production line supervision
Team training
Employee scheduling
Incident reporting
Certification
Driver's License
Languages
Spanish speaker
Work experience
Won several sales awards.
Timeline
Customer Service Representative
Tidy Tank septic
04.2024 - CurrentRead More
Production Lead
Encore Repair Services
03.2020 - 04.2024Read More
Kitchen Manager
Red Lobster
03.2019 - 03.2021Read More
Kitchen Supervisor
Applebee’s
09.2018 - 10.2017Read More
Line Cook
20andOaks
02.2015 - 01.2016Read More
Sales Associate
Twins Mobile
07.2014 - 12.2018Read More
Gateway Technical College
Gateway Technical College
Read More
computer system institute
Associate's degree
Read More
Encore University
Encore University
Read More