Overview
Work History
Education
Skills
Timeline
Generic

Cody Ulander

West Newton,PA

Overview

12
12
years of professional experience

Work History

Installation and Service Technician

Verizon
Carnegie, PA
02.2024 - Current
  • Performed troubleshooting, testing, repairs and maintenance on customer systems.
  • Collaborated with other departments within the organization to ensure successful completion of projects.
  • Developed a deep understanding of product features and functionality to provide better service to customers.
  • Demonstrated strong problem solving skills to quickly identify root cause of issues.
  • Provided technical support to customers over the phone or in person.
  • Created detailed reports of work performed on each job site.
  • Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
  • Identified potential upgrades or additional products for customers based on their needs.
  • Conducted on-site installation of equipment and services for customers.
  • Ensured that all safety procedures were followed during installations and repairs.
  • Installed wiring systems, network cables and other related components as required.
  • Worked with team members to install and maintain equipment.
  • Performed job tasks while complying with company's safety procedures and guidelines.
  • Dispatched to various sites to perform maintenance on failed equipment.
  • Maintained clean tools, test equipment and work motor vehicles.
  • Hoisted, measured, tested and drilled for various products safely and efficiently.
  • Adapted installation techniques to accommodate unique customer environments and requirements.
  • Troubleshot and resolved technical issues, minimizing downtime and maintaining high customer satisfaction.
  • Managed inventory of tools and equipment, ensuring availability for scheduled installations.
  • Participated in training sessions to enhance skills and knowledge in new installation techniques.
  • Provided comprehensive customer training on equipment use and maintenance procedures.
  • Conducted detailed site surveys to determine optimal placement of equipment and necessary materials.

HVAC Installer

TUDI Mechanical Systems Inc.
McKees Rocks, PA
08.2022 - Current
  • Wired both line and low voltage to heating and cooling equipment.
  • Maintained safe working environment with proper execution of HVAC guidelines and usage of PPE equipment.
  • Attended employee meetings and training to learn about new techniques, trends and technologies.
  • Unloaded and loaded truck supplies and equipment using proper hoisting techniques to avoid accidents and injuries.
  • Reviewed worklists from supervisor to interpret project details and instructions.
  • Performed all work in accordance with established safety procedures.
  • Maintained safe workplace for employees and personnel during projects.

Warehouse Worker

UPS
New Stanton, PA
05.2022 - 08.2023
  • Received deliveries, scanned packages and updated orders in internal database.
  • Recognized defective material and reported issues to management.
  • Moved large and bulky items manually or with pallet jacks or forklifts.
  • Examined packages and goods for damage and notified vendors of replacement needs.
  • Lifted materials of varied weights on regular basis.
  • Prepared inventory for shipment by attaching tags and labels.

Landscaper

Self
West Newton, PA
03.2013 - 08.2022
  • Operated landscaping equipment to maintain grounds and remove trees.
  • Applied mulch and burlap coverings to bushes and trees for winter.
  • Pruned and trimmed trees and hedges with shears, pruners, or chain saws.
  • Shoveled snow and spread salt on walkways and parking lots.

Education

High School Diploma -

Yough Senior High School
Herminie, PA
05.2020

Skills

  • Team Building
  • Customer Service
  • Heavy Lifting
  • Verbal and Written Communication
  • Decision Making
  • OSHA Compliance
  • HVAC and Refrigeration Systems

Timeline

Installation and Service Technician

Verizon
02.2024 - Current

HVAC Installer

TUDI Mechanical Systems Inc.
08.2022 - Current

Warehouse Worker

UPS
05.2022 - 08.2023

Landscaper

Self
03.2013 - 08.2022

High School Diploma -

Yough Senior High School

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Cody Ulander