Cody Varela
Milton
Summary
Driven sales professional with a strong background in B2B sales and customer service. Expertise in training teams to enhance service quality, managing inventory levels, and resolving client issues, consistently contributing to customer satisfaction and business growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Auntie Anne's Pretzel Shop
Pensacola
11.2025 - 06.2026
- Trained new team members on customer service standards, improving overall service quality.
- Handled cash register transactions and reconciled daily sales to ensure financial accuracy.
- Maintained inventory levels and placed orders to ensure supply availability.
- Supported marketing initiatives to promote new menu items, increasing customer awareness.
Customer Service Agent
American Airlines
Tallahassee
11.2024 - 01.2025
- Assisted customers with flight inquiries and reservations effectively.
- Resolved passenger complaints through active listening and problem-solving skills.
- Provided information on airline policies and procedures to enhance customer experience.
- Delivered high-pressure, front-line support to travelers by resolving issues and answering questions, ensuring smooth travel experiences and enhancing communication, conflict resolution, and customer retention skills applicable to sales environments.
- Skills learned: Stress management - Collaboration - Customer Retention
Account Executive
Imperial International
Tallahassee
03.2023 - 12.2023
- Managed client accounts by maintaining strong relationships and ensuring satisfaction.
- Coordinated product presentations and demonstrations for potential clients.
- Developed proposals and contracts tailored to client needs and specifications.
- Conducted cold outreach through face-to-face sales, built rapport and qualified customer needs in high-volume, commission-based environments.
- Acquired skills in B2B sales, lead generation, and client commitment.
Education
Diploma -
Milton High School
Milton, FL01-2021
Skills
- Inventory management
- Hiring and training
- Team building
- Leadership and management
- Time management
- Technology proficiency
- Communication skills
Websites
Certification
- Food and Safety, Tallahassee, FL
- Imperial INTL B2B Sales, Tallahassee, FL
- American Airlines Agent Training, Dallas, TX
Hobbies and Interests
- Hiking
- Traveling
- Reading
- Movies
- Family
- Marine Life
- Social Life
Timeline
Assistant Store Manager
Auntie Anne's Pretzel Shop
11.2025 - 06.2026
Customer Service Agent
American Airlines
11.2024 - 01.2025
Account Executive
Imperial International
03.2023 - 12.2023
Diploma -
Milton High School