Cody Villa
Orange,TX
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision that drives teams to meet goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Small-Teams Leader, Combat Medic
US Army
02.2021 - 01.2024
- Increased team productivity by streamlining communication and implementing effective project management strategies.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
- Developed and executed strategic plans for business growth, resulting in increased revenue and market share.
- Managed budgets and resources, ensuring optimal allocation towards achieving organizational objectives.
- Championed change initiatives, successfully navigating teams through periods of transition while maintaining morale and engagement levels.
Customer Service Manager
Walmart
01.2018 - 11.2020
- Increased team productivity by providing ongoing training and support to customer service representatives.
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
Education
EMT Certification
Lamar State College - Orange
Orange, TX10.2020
Skills
- Recruitment and Hiring
- Continuous Improvements
- Line Management
- Expense Control
- Process Improvement
- Incidents Management
- Team Building
- Resource Allocation
- [Software] Experience
- Public Speaking
- Problem Solving
- Emotional Intelligence
Certification
- Licensed EMT - 2020-2026
- Licensed Driving heavy vehicles in military - 2021-2024
Timeline
Small-Teams Leader, Combat Medic
US Army
02.2021 - 01.2024
Customer Service Manager
Walmart
01.2018 - 11.2020
EMT Certification
Lamar State College - Orange
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