Cody Waller
Sand Springs,OK
Summary
Driven and reliable individual with a strong willingness to learn and adapt quickly. Demonstrated ability to handle diverse tasks effectively, backed by a solid range of work experience. Passionate about delivering high-quality results in every assignment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Lead Installer/Technician
Geek Squad
2022.04 - Current
- Managed scheduled client job list to ensure timely service delivery.
- Drove to client locations, providing on-site interaction and support.
- Loaded and unloaded products from truck while maintaining cleanliness.
- Supervised cadet as part of two-man team to enhance operational efficiency.
- Handled customer service inquiries related to damaged or defective products.
- Lifted 50-100 lbs daily, ensuring physical readiness for all tasks.
Dental Lab Technician
International Dental Arts
2021.03 - 2022.02
- Streamlined management of incoming prescriptions, ensuring proper organization in both physical and electronic formats.
- Applied 3D scanning techniques to integrate stone dental impressions into CAD design workflows.
- Sorted finished crowns systematically into designated pans based on individual patient prescriptions.
Dental Lab Technician
Brewer Dental Lab
2017.05 - 2021.02
- Produced accurate stone dental impression duplicates through plaster stone mixture application.
- Organized models systematically into appropriate pans for streamlined processing.
- Executed pouring of casting molds for metal crowns, ensuring precision in casting.
- Conducted sandblasting on finished metal crowns to achieve optimal texture.
Customer Service Representative/Customer Retention
U.S. Cellular
2013.09 - 2017.04
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Investigated and resolved customer inquiries and complaints quickly.
Education
High School Diploma - General Studies
Sapulpa High School
Sapulpa, OK05.2010
Skills
- Mechanical expertise
- Warehouse operations
- Customer support
- Physical stamina
Certification
Driver's License
Timeline
Lead Installer/Technician
Geek Squad
2022.04 - Current
Dental Lab Technician
International Dental Arts
2021.03 - 2022.02
Dental Lab Technician
Brewer Dental Lab
2017.05 - 2021.02
Customer Service Representative/Customer Retention
U.S. Cellular
2013.09 - 2017.04
High School Diploma - General Studies
Sapulpa High School