Cody Williams
Irving
Summary
Dynamic security professional with extensive experience at Allied Universal Security Services, excelling in incident reporting and emergency response. Proven ability to build strong client relationships and implement effective security protocols. Detail-oriented and skilled in conflict resolution, ensuring safety and satisfaction while enhancing overall security effectiveness.
Overview
5
5
years of professional experience
Work History
Security Officer
Allied Universal Security Services
05.2025 - Current
- Monitored premises to ensure safety and security protocols were consistently followed.
- Conducted routine patrols to identify potential hazards or security breaches.
- Documented incidents and prepared detailed reports for management review.
- Responded promptly to alarms and emergencies, coordinating with local law enforcement when necessary.
- Implemented access control measures to prevent unauthorized entry into facilities.
- Collaborated with team members to enhance overall security effectiveness and incident response times.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Security Account Manager
Secured Dallas
02.2021 - 05.2025
- Assisted in managing security protocols and compliance standards for client accounts.
- Supported daily operations by coordinating communication between clients and security personnel.
- Learned to utilize security management software for tracking incidents and generating reports.
- Participated in training sessions to understand risk assessment and mitigation strategies.
- Helped develop client-specific security plans based on unique needs and requirements.
- Collaborated with team members to enhance service delivery and response times for client inquiries.
- Maintained accurate documentation of all security-related activities on assigned accounts.
- Adapted quickly to new technologies and processes within the security management framework.
- Developed strong relationships with clients through consistent communication and excellent customer service.
- Built solid rapport with clients through proactive communication, addressing concerns before they escalated into issues.
Security Client Manager
Secured Dallas
06.2020 - 05.2025
- Managed client relationships, ensuring satisfaction and retention through effective communication.
- Coordinated onboarding processes for new clients, streamlining transition and enhancing client experience.
- Developed tailored solutions to meet unique client needs, fostering long-term partnerships.
- Analyzed client feedback to identify areas for service improvement and implemented actionable strategies.
- Facilitated regular meetings with clients to assess progress and address concerns proactively.
Education
Leonard High School
Leonard, TX05.2018
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV monitoring
- CCTV surveillance
- Detail-oriented
- Superior customer service
- Surveillance
- Emergency response
- Access control
- Patrol operations
- Complex Problem-solving
- Relationship building and management
- Security screenings
- Conflict de-escalation
- Conflict resolution techniques
- Threat assessment
- Electronic surveillance
- Emergency management
Timeline
Security Officer
Allied Universal Security Services
05.2025 - Current
Security Account Manager
Secured Dallas
02.2021 - 05.2025
Security Client Manager
Secured Dallas
06.2020 - 05.2025
Leonard High School
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