Summary
Overview
Work History
Education
Skills
Websites
Additional Information
Timeline
CODY CHURCHWELL

CODY CHURCHWELL

Rockville,MD

Summary

Proudly offering over ten years of experience in upgrading systems, installing network components and providing informal software demonstrations. Enthusiastic employee with knowledge in email account setup. Skilled in task prioritization, exemplary customer service and troubleshooting. I am committed to supporting customer satisfaction with response times, resolution acceptance and communication. Amiable provider of invaluable services needed to keep businesses up and running. Versed in replacing and repairing damaged hardware and upgrading and installing anti-virus software.

Overview

11
11
years of professional experience

Work History

Business Owner

DMV Ethernet Runs LLC dba TeamCCCS
Rockville, Maryland
01.2022 - Current
  • Technical documentation
  • Coordinated and lead onsite training for enterprise clients in teams of 50 users ensuring complete and rapid adoption of new technology platforms.
  • Communicated with team, customers and vendors to resolve disputes
  • Call management
  • Recruited, hired and trained personnel, monitoring performance to assess need for merit or discipline
  • System optimization
  • Disassembled and reassembled computers and devices with skill, verifying performance after each repair
  • Delivered local and remote Tier 1 IT support for hardware and software to company personnel.

Field Technician Supervisor

Ikigai One
Kearny, NJ
12.2012 - Current
  • Knowledgeable field technician offering expertise in diagnosing and repairing hardware and software issues
  • Excellent customer service, supply management and performance improvement abilities with special emphasis in hands-on support
  • Met and exceeded customer demands through responsive and accurate on-site maintenance.
  • Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals
  • Recordkeeping, Restored performance by completing basic repairs of hardware, software and equipment
  • Traveled to various worksites to troubleshoot, repair and provide diagnostic support
  • Set specifications for new systems and updates, factoring in input from management, staff and users.
  • Exceeded KPIs year over year and brought in over $1.2 million in recurring revenue through new business development and client outreach.

Education

Bachelor of Science - Information Technology

Southern New Hampshire University, Online
  • Currently Enrolled

Skills

  • Strategic Decision-Making
  • Business Planning
  • Verbal and Written Communication
  • Risk Mitigation and Management
  • Work Planning and Prioritization
  • Helpdesk Support
  • Troubleshooting and Diagnostics
  • Preventive Maintenance
  • Disaster Recovery
  • Software Installation
  • Hardware Configuration

Additional Information

As a top-performing IT technician in the DMV area with exceptional customer service skills, I am excited to share my expertise and qualifications. For additional information about my work history and capabilities, I invite you to view my www.fieldnation.com profile.

My proficiency encompasses a wide spectrum of technology solutions, including BOH (Back-of-House) PC installs, desktop configurations, server rack installations, LV (Low-voltage) cable runs and terminations, IP camera installations, and troubleshooting, as well as POS (Point-of-Sale) system installations. With a successful track record of 53 jobs completed for 21 different clients, within just a 90 day period. I bring a breadth of experience that positions me to excel in challenging IT assignments.

I am confident that my skills and expertise will add significant value to your organization. Thank you for your time, and I look forward to the opportunity to discuss how I can contribute to your projects.

Timeline

Business Owner - DMV Ethernet Runs LLC dba TeamCCCS
01.2022 - Current
Field Technician Supervisor - Ikigai One
12.2012 - Current
Southern New Hampshire University - Bachelor of Science, Information Technology
CODY CHURCHWELL