Cohen Baack
Phoenix,AZ
Summary
Dynamic and customer-focused Starbucks Barista with a proven track record in espresso machine operation and team leadership. Recognized for enhancing customer satisfaction through personalized beverage creation and effective soft selling techniques. Committed to quality control and maintaining a positive environment, contributing to improved sales and team performance.
A driven and focused Pilot with over 2400 hours of flying experience and committed to excellence in flying for an airline.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dutch Brothers Barista
Starbucks
08.2020 - 05.2025
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Maintained regular and consistent attendance and punctuality.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Education
Bachelor of Science - Aviation Technology
Utah Valley University
Orem, UT05-2025
Skills
- Espresso machine operation
- Soft selling
- Latte art
- Display case merchandising
- Excellent math skills
- Attention to detail
- Team leadership
- Hospitality and accommodation
- Quality control
- Positive and professional
- Solid problem solver
- Multitasking and organization
Accomplishments
As a Pilot I have received my PPL, CPL and have 2400 hours of flying experience.
Certification
Licences:
PPL
CPL
CPR
Languages
Spanish
Limited Working
Interests
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Enjoy hobbies that combine physical activity with outdoor exploration
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Music
- Youth Development Programs
Timeline
Dutch Brothers Barista
Starbucks
08.2020 - 05.2025
Bachelor of Science - Aviation Technology
Utah Valley University
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