Cohen Rivard
Minneapolis,MN
Summary
Dynamic leader with proven customer service and team leadership skills honed at Mill Valley Market and Lost Fox Cafe. Excelled in enhancing customer satisfaction and fostering a positive work environment, demonstrating exceptional time management and decision-making abilities. Achieved significant improvements in service delivery and team productivity without compromising quality.
Overview
2
2
years of professional experience
Work History
Manager
Mill Valley Market
06.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Server
Mill Valley Market
07.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Barista
Lost Fox Cafe
01.2024 - 04.2024
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Education
Thomas Edison Highschool
Minneapolis, MN2023
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Manager
Mill Valley Market
06.2024 - Current
Barista
Lost Fox Cafe
01.2024 - 04.2024
Server
Mill Valley Market
07.2023 - Current
Thomas Edison Highschool
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