- Cooking
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- I like working with my hands and fixing things
- PC Video Games
- Golf
- Basketball
- Music
Cohen Thompson
Springfield,IL
Summary
Dynamic sales professional with a proven track record at Bath Planet, excelling in customer service and relationship building. Adept at utilizing effective sales strategies and problem-solving skills to drive revenue growth. Recognized for enhancing customer satisfaction and fostering loyalty through exceptional communication and teamwork. Committed to achieving sales goals and delivering outstanding results.
Overview
4
4
years of professional experience
Work History
In-Home Sales Associate
Bath Planet
Springfield, IL
11.2024 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed sales transactions accurately using point-of-sale systems.
- Collaborated with team members to meet daily sales goals and improve service delivery.
- Learned product features and benefits to provide informed recommendations to customers.
- Engaged in training sessions to develop sales techniques and customer service skills.
- Supported promotional activities by setting up displays and distributing marketing materials.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Drove up to two hours away for leads and potential sales.
- Learned to understand body language and make customers more comfortable.
Field Technician
Mosquito Joe
Springfield, IL
03.2024 - 11.2024
- Conducted routine inspections and maintenance on equipment to ensure operational efficiency.
- Diagnosed technical issues and implemented effective solutions to minimize downtime.
- Trained new technicians on safety protocols and standard operating procedures.
- Collaborated with cross-functional teams to enhance service delivery and customer satisfaction.
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Drove a route in a company vehicle to carryout my services.
- Used pesticides to eliminate bugs on customers properties based off of the description on their profile.
- Followed the proper guidelines and safety protocol established by the government with the products we used.
Service Advisor
Friendly Chevrolet
Springfield, IL
06.2023 - 11.2023
- Managed customer inquiries effectively, ensuring prompt service and resolution of issues.
- Coordinated service appointments, optimizing schedule for maximum efficiency.
- Provided detailed product knowledge to customers, enhancing their decision-making process.
- Maintained accurate records of customer interactions and transactions in CRM system.
- Collaborated with technicians to communicate service recommendations and updates to clients.
- Ensured compliance with company policies and industry regulations during all customer interactions.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
Sales Associate
Friendly Honda
Springfield, IL
12.2022 - 06.2023
- Assisted customers in product selection, enhancing overall satisfaction and loyalty.
- Educated clients on vehicle features, benefits, and financing options to facilitate informed decisions.
- Collaborated with team members to maintain an organized sales floor environment promoting effective merchandising.
- Resolved customer inquiries and concerns promptly, fostering positive relationships and repeat business.
- Conducted follow-up communications with clients post-sale to reinforce customer care initiatives.
- First sales experience at 18
- Learned a lot about Honda and their vehicles.
- Got out of my comfort zone and tried something new.
Warehouse Product Flow Associate
Best Buy
Springfield, IL
09.2021 - 11.2022
- Assisted in project coordination, ensuring alignment with team objectives and deadlines.
- Developed and maintained project documentation to support team communication and task execution.
- Collaborated with cross-functional teams to streamline workflows and enhance operational efficiency.
- Loaded and Unloaded trucks of product, efficiently got pallets of product unloaded and out in the store.
- Operated a computer and Telezon to keep track of all product.
- Handled haul away product.
- Handled service electronics to properly ship them out to be repaired.
- Efficiently did all tasks asked of me by management.
Education
High School Diploma -
Springfield High School
Springfield IL06-2022
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Goal oriented
- Relationship building
- Money handling
- Flexible schedule
- Verbal/written communication
- Stocking and receiving
- Store opening and closing
- Product sales
- Sales strategies
- Professional demeanor
- Building rapport
- Negotiation tactics
- Product promotions
- Shipment processing
- Contract preparation
- Task prioritization
- Merchandising
- Calm demeanor
Interests
Timeline
In-Home Sales Associate
Bath Planet
11.2024 - Current
Field Technician
Mosquito Joe
03.2024 - 11.2024
Service Advisor
Friendly Chevrolet
06.2023 - 11.2023
Sales Associate
Friendly Honda
12.2022 - 06.2023
Warehouse Product Flow Associate
Best Buy
09.2021 - 11.2022
High School Diploma -
Springfield High School