Colby Hall
Boise,ID
Summary
Experienced leader skilled in aligning cross-functional teams to achieve company objectives. Proficient in guiding analysts and onboarding consultants, I collaborate with sales and various departments to drive strategic initiatives for growth and expansion. Known for clear communication and unwavering commitment to company values, I cultivate cohesion and deliver results to ensure organizational success.
Overview
5
5
years of professional experience
Work History
Manager - Professional Services
Tracer
12.2021 - Current
- Actively manages a team of analysts and onboarding consultants, overseeing their day-to-day activities and ensuring the delivery of high-quality services to customers.
- Collaborates with sales and other departments on various projects to support business growth and enhance service offerings.
- Works closely with executives to execute on Tracer's vision and mission, aligning team efforts with company objectives.
- Develops and implements strategies to optimize service delivery processes, streamline workflows, and improve overall efficiency.
- Represents Tracer at industry events, conferences, and customer meetings, showcasing our expertise and building relationships within the brand protection community.
Customer Success Manager
Tracer
12.2020 - 12.2021
- Collaborated cross-functionally with internal teams to advocate for customer needs, address issues, and drive product improvements based on customer feedback.
- Achieved 100% customer retention by consistently delivering exceptional service and building strong, genuine relationships with customers.
- Successfully managed multiple Fortune 100 accounts, understanding their unique needs and aligning our services to meet their objectives.
- Conducted Quarterly Business Reviews (QBRs) externally with customers, providing insights, identifying opportunities for growth, and addressing any concerns.
- Facilitated upsells by demonstrating the value of additional services or features, resulting in increased revenue and deeper engagement with customers.
Account Administrator III
Schweitzer Engineering Laboratories (SEL)
10.2020 - 12.2020
- Managed and responded to correspondence and inquiries from customers and vendors.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
- Effectively communicated with customers about payment needs and kept updated, detailed and accurate ledgers.
- Provided ongoing support to sales teams in developing proposals, quotes, and presentations for prospective clients.
Brand Analyst
Tracer
09.2019 - 10.2020
- Delivered exceptional results as a Brand Analyst, consistently exceeding performance targets and customer expectations.
- Trained new team members on brand guidelines and processes, ensuring consistency in approach and execution across the organization.
- Conducted in-depth analysis of brand presence and online activities to identify and mitigate potential threats such as counterfeiting, unauthorized distribution, and brand abuse.
- Generated comprehensive reports and presentations to communicate findings, recommendations, and progress to customers and internal stakeholders using Looker software.
- Used JIRA Software to track internal projects and system defects.
Education
BBA -
Boise State University
Boise, ID2018
Skills
- Customer Success Optimization
- Process Improvement
- Onboarding and Orientation
- Training and Development
- Strategic Planning
- Business Analysis and Reporting
- Employee Coaching and Mentoring
- Teamwork and Collaboration
Accomplishments
- Conducted international travel to provide comprehensive training for Tracer's global analyst teams.
- Played a vital role in the redesign of Tracer's pricing model, delivering impactful results.
- Recipient of the Distinguished Leaders Award at B.L.C. (Basic Leader Course), selected from a cohort of 200+ classmates.
Timeline
Manager - Professional Services
Tracer
12.2021 - Current
Customer Success Manager
Tracer
12.2020 - 12.2021
Account Administrator III
Schweitzer Engineering Laboratories (SEL)
10.2020 - 12.2020
Brand Analyst
Tracer
09.2019 - 10.2020
BBA -
Boise State University
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