Investigated shoplifting cases, apprehended subjects, and successfully recovered stolen merchandise.
Analyzed store theft patterns to support asset protection efforts and assisted in external and internal theft investigations.
Collaborated with law enforcement to close criminal cases and mitigate security concerns.
Trained associates on safety procedures and theft prevention practices.
Delivered guidance to staff on effective responses during challenging customer or personnel situations. on safe responses during tense customer or personnel interactions.
Security Operations Center Agent
Sportsman's Warehouse
West Jordan, Utah
10.2024 - 01.2025
Acted as a remote security operations center agent for Sportsman’s Warehouse, responded to theft incidents reported across the USA, documented cases in the theft management system, and coached store management on appropriate incident confrontation.
AutoCAD Draftsman
SCW Footings and Foundations
Salt Lake City, Utah
05.2024 - 10.2024
Created detailed AutoCAD drawings from provided plans, ensuring clear communication of information for field personnel. Collaborated with contractors to refine drawings and address inquiries, fostering strong professional relationships. Maintained professionalism and adhered to deadlines to ensure timely project completion.
Target Security Specialist (TSS)
Target
West Valley City, Utah
11.2021 - 05.2024
Assisted guests with electronic concerns as a tech consultant from 2021-2023, ensuring resolution of all tech-related calls and supporting store operations.
Maintained safety and security as a Target Security Specialist from 2023-2024, responding to and documenting theft incidents while collaborating with store team and leaders to implement theft prevention strategies.
Courtesy Clerk
Smiths Food and Drug
West Jordan, Utah
07.2021 - 09.2021
Worked as a courtesy clerk in the customer service department. Assisted customers by bagging groceries, retrieving carts, and maintaining cleanliness of the store and surrounding areas.