Colby Harden
Phenix City ,AL
Summary
Proven leader in operational excellence and claims processing, notably at Elevance, where I mastered data entry proficiency and verbal communication to enhance team productivity and client satisfaction. Achieved significant reductions in claim processing times through continuous improvement and assertive coaching, demonstrating a commitment to results and process improvement.
Overview
9
9
years of professional experience
Work History
Insurance Claims Processor
Elevance
02.2024 - Current
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Evaluated and settled complex insurance claims in strict timeframes.
- Collaborated with team members to troubleshoot complex cases and provide expedited resolutions for clients.
- Reduced processing time for each claim by utilizing efficient data entry techniques and attention to detail.
Supervisor of Operations
Chick-Fil-A
02.2016 - 02.2024
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Education
Bachelor of Science - Criminal Justice
Columbus State University
Columbus, GA05.2023
Skills
- Claims analysis
- Verbal Communication
- Data entry proficiency
- Assertiveness
- Influencing Others
- Continuous improvements
- Coaching abilities
- Process Improvement
Timeline
Insurance Claims Processor
Elevance
02.2024 - Current
Supervisor of Operations
Chick-Fil-A
02.2016 - 02.2024
Bachelor of Science - Criminal Justice
Columbus State University