Colby Kuehler
Summary
Dedicated security professional with extensive experience at Allied Universal Security Services, skilled in incident reporting and customer service. Proven ability to enhance safety protocols and train team members, ensuring a secure environment. Strong work ethic and active listening skills contribute to effective incident management and exceptional service delivery.
Overview
13
13
years of professional experience
Work History
Security Officer
Allied Universal Security Services
03.2020 - 07.2025
- Monitored premises to ensure safety and security of staff and visitors.
- Conducted routine patrols to identify and mitigate potential security risks.
- Assisted in responding to emergency situations following established protocols.
- Collaborated with team members to maintain a secure environment for all occupants.
- Reported incidents and maintained accurate logs of daily activities.
- Utilized surveillance equipment to monitor activities within assigned areas.
Cashier Assistant
Circle K
01.2020 - 09.2020
- Managed cash register operations, ensuring accurate transactions and efficient customer service.
- Assisted customers with product inquiries and provided recommendations to enhance shopping experience.
- Processed returns and exchanges, maintaining store policies while addressing customer concerns.
- Collaborated with team members to maintain organized merchandise displays and inventory levels.
Security Officer
State Public Safety
05.2017 - 11.2019
- Conducted regular patrols to deter criminal activity and maintain order.
- Monitored premises to ensure safety and security adherence.
- Responded to alarms and incidents, coordinating with law enforcement when necessary.
Front Gate Attendant
Willow Creek Apartments
02.2015 - 08.2018
- Monitored and managed entry points to ensure security and safety protocols were upheld.
- Assisted visitors with inquiries, providing exceptional customer service and accurate information.
- Conducted routine inspections of premises to identify safety hazards and maintenance needs.
- Coordinated traffic flow during peak hours to optimize efficiency and minimize congestion.
Security Officer
Homeland Security Protective Services
04.2015 - 06.2017
- Conducted regular patrols to identify and address potential security breaches or hazards.
- Monitored premises to prevent unauthorized access and ensure safety protocols were consistently followed.
- Responded promptly to incidents, coordinating with law enforcement when necessary for effective resolution.
Security Officer
Celtic Hill Security
09.2014 - 10.2016
- Trained junior security personnel on procedures and best practices to enhance overall team performance.
- Implemented strategic improvements in security processes, enhancing response times and incident management efficiency.
- Documented daily activities, incidents, and observations accurately for reporting and analysis purposes.
Customer Service Representative
Sitel
05.2012 - 12.2012
- Resolved customer inquiries efficiently through multiple communication channels, enhancing satisfaction levels.
- Trained new team members on service protocols and software tools, fostering a collaborative environment.
- Streamlined complaint resolution processes, improving response time and customer retention rates.
- Developed standardized responses for common issues, ensuring consistency and accuracy in service delivery.
Education
High School Diploma -
Charles Page High School
Sand Springs, OKSkills
- Report writing
- Incident reporting
- Security guard license
- General security
- Customer service
- Active listening
- Data entry
- Customer assistance
- Work ethic and integrity
Timeline
Security Officer
Allied Universal Security Services
03.2020 - 07.2025
Cashier Assistant
Circle K
01.2020 - 09.2020
Security Officer
State Public Safety
05.2017 - 11.2019
Security Officer
Homeland Security Protective Services
04.2015 - 06.2017
Front Gate Attendant
Willow Creek Apartments
02.2015 - 08.2018
Security Officer
Celtic Hill Security
09.2014 - 10.2016
Customer Service Representative
Sitel
05.2012 - 12.2012
High School Diploma -
Charles Page High School
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